Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA reviews

Showing 58 reviews with 3 stars · Clear filters

Stephen H.
Oct 5, 2026
Your order process was confusing and…
Your order process was confusing and some what deceiving. You sent sheets I did not want and your excuse was “I ordered it.” I did order pillows, King size, and you sent me regular. Because of your on-line confusing ordering process, When I had to reorder or change the intended order, I was sent the wrong size pillows. Your return policy, because I opened the box, I kept the pillows for my guest bedroom. I don’t complain much but dealing with your brand leaves much to desire. I still want the King Size Pillows but reluctant to deal with your company again. BTW - I do love the mattress top. Blessings
Response from Dormeo USAOct 6, 2026
We're glad to hear that you are enjoying the comfort of the mattress topper, and we appreciate your feedback about the order process. Whenever an order is complete, we send an order confirmation email detailing every item in the order. If there are any items that were added to the cart by accident, we're happy to remove these from the order prior to shipping. We made sure to confirm the pillow size with you before shipping, but if you would like to exchange those to a different size, please don't hesitate to contact our Customer Care team.
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Edith M.
Oct 2, 2026
The bed was amazing at first
The bed was amazing at first. One week of use and the springs stayed compressed. I'm 5'9 and 175. My husband is 5'11 and 135. It was the same for both of us. It also retains heat more than we were lead to believe. I'm not returning it because my mattress is still fairly new and it does offer enough pressure point relief to be worth keeping. We've only had it less then a month, we'll see if all that changes in a month.
Response from Dormeo USAOct 2, 2026
We recommend checking that all layers of sheets, protectors etc. used on your bed are made from a breathable material such as cotton or bamboo, as this will allow the Octaspring technology to work its best. Please note that it's not unusual for it take up to 30 days to adapt to sleeping on a new surface. The topper often feels firmer at first, but if you still have any concerns please don't hesitate to reach out to our Customer Care team.
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Dora S.
Oct 1, 2026
Although I was impressed by your…
Although I was impressed by your warranty and suggested pad quality I was hoping for a softer more comfortable experience.
Response from Dormeo USAOct 2, 2026
We're sorry to hear you're not satisfied with the comfort of your topper. Please note that it's not unusual for it take up to 30 days to adapt to sleeping on a new surface. The topper often feels firmer at first, but if you still have any concerns please don't hesitate to reach out to our Customer Care team.
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Fannie
Sep 14, 2026
The mattress seems to generate a lot of…
The mattress seems to generate a lot of heat. Wakes me up at night hot and sweaty.
Response from Dormeo USASep 15, 2026
Thank you for your feedback. We recommend checking that any sheets or protectors over your topper are made from a breathable material such as cotton or bamboo, as these will help our patented Octaspring cooling technology work most effectively.
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Jeff
Sep 2, 2026
The pillow topper does not support my…
The pillow topper does not support my hips and lower back. I still wake up in pain.
Response from Dormeo USASep 4, 2026
We recommend trying the topper for at least 30 days, as it can take time to adjusting to sleeping on a new surface. Our patented Octaspring technology uses comfort zones to ensure your hips and lower back get the extra support they need.
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Gary J.
Aug 4, 2026
Don't feel much difference
Really not getting the sleep that I expected Thought it would be cooler with the individual springs so I don't feel the difference there. I have only been sleeping on it for a few weeks, but if anyone one has tried it anyone would feel the difference by now not much change in my sleep quality as of now.
Response from Dormeo USAAug 7, 2026
We recommend checking that the sheets and protector being used with your topper are made from a breathable material, such as cotton or bamboo. This is important to let the Octaspring patented cooling technology work its best. Please don't hesitate to reach out to our Customer Care team for further guidance.
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AJ
Jul 11, 2026
It's fine.
It really helped my hip but not enough support for shoulders. My shoulders ache more than ever. They hurt especially when I try to move in the bed. So I'm not sure exactly how I feel about it. I really want to love it.
Response from Dormeo USAJul 12, 2026
Thank you for your review. It can take up to 30 days to fully adapt to the Premium Mattress Topper, if you're still feeling any discomfort after that time, please don't hesitate to get in touch with us so we can help you get a great nights sleep.
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Carolyn W.
Jun 10, 2026
Didn’t let me know that the pillows…
Didn’t let me know that the pillows that I ordered wasn’ in stock until two weeks later.I still haven’t received them.
Response from Dormeo USAJun 13, 2026
We're sorry to hear about this inconvenience. I can see you are working with our Customer Care team at the moment, who are doing their best to get this pillow to you as soon as possible. We understand the importance of a great nights sleep.
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