Dormeo USAReviews of dormeousa.com

Response from Dormeo USAAug 4, 2026

We're sorry to hear that the topper hasn't met your expectations. We recommend trying it for at least 30 days, as it can take time to adjusting to sleeping on a new service. If you still find any discomfort after that time, please don't hesitate to reach out to our Customer Care team regarding your 100 night sleep guarantee.

Response from Dormeo USAJul 31, 2026

We're sorry to hear of any disappointment in our warranty review process. Dormeo stands behind its products. We strive to make the highest quality sleep products available. If there is a manufacturing defect found during the warranty period we will replace the product. While it seems in your case that the issues weren't caused by any manufacturing defects, we were still happy to provide a replacement free of charge so that you can continue to enjoy a comfortable nights sleep on our patented Octaspring technology.

Response from Dormeo USAJul 10, 2026

We're sorry to hear about this difficulty keeping the topper in place. We recommend ensuring that the white buckles on the straps are appropriately tightened, and a fitted sheet is placed over the topper and mattress together to help keep it in place. Our Customer Care team can be reached at [email protected] to provide advice more specific to your bed.

Response from Dormeo USAJul 5, 2026

We're sorry to hear you're not experiencing our topper's cooling effect. We recommend checking the materials used in your sheets and protector, as these will need to be a breathable material like cotton or bamboo to allow the Octaspring airflow technology to work its best. Please don't hesitate to contact our Customer Care team at [email protected] for any assistance in helping the topper work for your sleep.

Response from Dormeo USAJul 3, 2026

We're sorry to hear that the topper didn't meet your expectations. We're confident in the performance and quality of our products, which is why we offer a 100 night sleep guarantee. If you're not happy with our topper within 100 nights of delivery, you can contact us for a full refund.

Response from Dormeo USAJul 2, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the topper wasn't what you were hoping for. Every customer's comfort preferences are unique, and we'd appreciate the opportunity to learn more about your experience. Please reach out to our Customer Care team ([email protected])—we'd be happy to see how we can help.

Response from Dormeo USAJun 3, 2026

I apologize for any confusion, we have made some adjustments to our packaging recently that include removing the duffle bag. Rest assured, this bag was only to prevent damage during shipping which we have addressed through other changes, and would be disposed after opening the topper anyway. We're sorry to hear our topper hasn't improved your sleep. We recommend trying for at least 30 days to give the topper time to adapt to you and provide the best support and comfort. If you're still not satisfied after 30 days, we recommend reaching out to our Customer Care team at [email protected]

Response from Dormeo USAJun 1, 2026

We would describe our Premium Mattress Topper as having a medium feel, thoughtfully designed with zoned support to offer a balanced combination of comfort and alignment. However, we understand that 'feel' or comfort level is subjective—what feels soft or firm can vary from person to person. We recommend trying the topper for at least 30 days to give it time to adjust to your sleep. If you're still experiencing any discomfort, please don't hesitate to contact our team at [email protected]