Dormeo USAReviews of dormeousa.com

Response from Dormeo USAMar 9, 2025

Thank you for this feedback on your recent order, it is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. If you still have any concerns however, please don't hesitate to contact our team at [email protected] or 1-888-885-2036 for help going through our 100 night sleep guarantee process.

Response from Dormeo USAFeb 25, 2025

Thank you for bringing this feedback to our attention, we're sorry you've experienced some difficulty in returning your unopened item. Please note that we provide prepaid return labels over email upon request at [email protected]. If you are unable to receive the label by email, we may also mail it but this can take up to 10 days to receive. I can see we have already reached out recently about this, so please don't hesitate to contact us if there's anything further we can help with.

Response from Dormeo USAFeb 4, 2025

Our Premium Mattress Topper is 3” thick. It starts with a layer of our signature Recovery Foam followed by our Octaspring Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space. This Octaspring layer is more supportive than regular memory foam, and offers a more breathable cooling experience than a rubber pad. Please do let us know if there's anything we can do to help by contacting us at [email protected].

Response from Dormeo USAFeb 3, 2025

It is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. If you're still experiencing discomfort after this, please don't hesitate to get in touch with our team at [email protected].

Response from Dormeo USAJan 8, 2025

Thank you for bringing this to our attention and providing feedback on your experience placing an order. We apologize for any confusion on your payment method and have reached out to you directly to get this resolved as soon as possible. Our Customer Care team are always happy to assist with payment inquiries at [email protected] or 888-885-2036.

Response from Dormeo USAJan 3, 2025

Thank you for your honest feedback on our topper. While our topper is a great way to upgrade your existing mattress for cradling comfort, sometimes in cases where the existing mattress is lacking in support, our topper may not be the best solution. If the existing mattress has sagging/impressions, a pillow top surface, or damage to its internal structure, it can stop the Octaspring from providing its intended supportive pressure relief. In these circumstances it may be a better option to upgrade your mattress. We offer a range of mattresses that feature our Octaspring technology here on our website: https://www.dormeousa.com/collections/mattresses . Please don't hesitate to get in touch with our Customer Care team at [email protected] where we can learn more about your experience and offer advice specific to your sleep.

Response from Dormeo USAJan 3, 2025

Thank you for your feedback on our Premium Mattress Topper. All our topper sizes are designed to match industry standard bed sizing, with our Queen Size being 60" x 80". We recommend measuring your bed to ensure this is the correct size, or if it may be one of our other available sizes that can be found here on our website: https://www.dormeousa.com/pages/dormeo-faqs/#dimensions. Please ensure that the straps in each corner of the topper are secured under the mattress and tightened using the white buckle on each strap. These as well as a fitted sheet over the topper and mattress together will help keep the topper in place. it is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. Please don't hesitate to get in touch with our Customer Care team if there's anything else we can do to help: [email protected]

Response from Dormeo USADec 17, 2024

Hello Marjorie. We are sorry our topper did not work. We always recommend measuring prior to ordering to ensure a proper fit. In addition speaking to one of our agents to provide the best available size for your sleeping situation. We encourage donating to give back to people in need and avoid landfills. You can also speak to our friendly agents to explore additional options. [email protected]