Dormeo USADormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Joe B.
This mattress topper is not for me. Not what l was hoping for.
Response from Dormeo USAOct 5, 2025
We're sorry to hear that our Premium Mattress Topper didn't live up to your expectations. We always appreciate feedback so that we can continue to improve our products. Feel free to reach out to our team with any more detailed feedback at [email protected] or 1-888-885-2036.
Terri D.
I'm just getting home from vacation and my topper isn't here where is it
Response from Dormeo USAOct 3, 2025
Thank you for your feedback. I can see on our system that your order was placed a month ago. Please note that our orders are shipped on the next business day to arrive in 3-5 business days with FedEx, and in this case was delivered only 3 days after your order was placed. Our Customer Care team has reached out to to help locate your order.
Kristopher
I found it no better then a 3 inch foam mattress topper that you can purchase for 1/3 of the price at other retail stores.
Response from Dormeo USASep 8, 2025
Thank you for getting in touch with your feedback. One of the main differences you will find with our products is the patented Octaspring, you won't find these anywhere else! These are made out of a high-density extruded foam and structured like honeycomb. Essentially, this means they are extremely durable, supportive and naturally breathable. They are engineered to cradle your body in perfect alignment without pressure points or trapping body heat so you sleep comfortably and uninterrupted. If you're still not finding comfort with your topper after the 30 days we recommend trying for, please don't hesitate to get in touch with our Customer Care team at [email protected] or 888-885-2036.
deschdebra
Not supportive and hot
Response from Dormeo USASep 8, 2025
We're sorry to hear your sleep wasn't improved by our Premium Mattress Topper. We recommend checking that your sheets and any layers over the topper are made from a breathable material, such as cotton or bamboo. Otherwise, our Octaspring cooling technology will not be able to provide the airflow necessary to keep you cool throughout the night.
Kathleen M.
DO NOT BUY ITS MADE LIKE JUNK & BESIDES, DORMEO USA TELL YOU THAT THEIR PRODUCTS ARE 100% MONEY BACK GUARANTEED! BUT, THST’S A LIE!!
Response from Dormeo USAAug 28, 2025
Thank you for your feedback, we're sorry to hear that our topper didn't help improve your sleep. I can see our team have offered you a full refund via email and provided steps for returning the order. If you have any questions about this process please don't hesitate to reach out to our Customer Care team at [email protected].
J. F.
Dormeo does not honor their own return policy. First, though they claim you can sleep on it for up to 100 nights and still get a refund, this isn’t true. I asked for a refund in well less than 100 days and didn’t get one. Then they claim that you have to donate it and send them proof to get the refund. Most places won’t take a used mattress topper and they know it. So you jump through hoops to find somewhere to donate it and they still don’t refund.
Response from Dormeo USAAug 26, 2025
Thank you for your feedback, we're sorry to hear if there was any confusion about our policies, but we always ensure that there are alternative options for receiving a refund if there are no local charities that will accept the topper. We have checked your order details on our system and can see that your order was delivered 141 days prior to you contacting us with the requested refund policy steps, meaning your order was ineligible for a refund.
Dale
I should have not bought this item. I did so because I was told I could get my money back if it did not work for me. I called immediately to return it and found out that I could mot send it back once it was out of its original box. I would have to donate it or give it to a friend. I am a 100% disabled veteran with leukemia. I was hoping it would solve my sleeping problem caused by enlarged lymph nodes. It will be very difficult for me to have to manage this return process. Could I please just get my money back?
Response from Dormeo USAAug 5, 2025
Thank you for getting in touch with your feedback on our refund policy. Because of the bulky nature of our products and the fact they are vacuum sealed, it can be challenging to repackaging and return them. Because of this, as well as our commitment to the environment, we ask that our products are donated to charity or recycled appropriately in order to receive a refund. If these options won't work for you we absolutely understand, and our team will reach out to you today with some alternatives keeping in mind your circumstances.
Jose S.
Not worth it I bought the premium but in less than one year it’s got bumps !! Trying to get a warranty replacement but will see and I ordered the lesser one but it’s get foam
Response from Dormeo USAAug 5, 2025
Thank you for following up with us about your experience with our topper. I see our Customer Care team are currently speaking with you to facilitate a warranty claim. We're always happy to stand behind the quality of our products with a 10 year warranty.
