Roberto F.
Service
Awesome service
Digital Signage Player, Software and 1000+ Customizable Templates for displaying Menu Boards, Advertising, Schedules, Events, Product Promotion and Live Weather on any LED, LCD or Plasma HD TV
doPublicity Digital Signage and Menu Boards (dopublicity.com) has 105 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingPrint & Graphic Design · Anaheim, California
Excellent
Print & Graphic Design · Granada Hills, California
Excellent
Print & Graphic Design · Granada Hills, California
Excellent
Print & Graphic Design · Granada Hills, California
Excellent
105 approved reviews, newest moderated first
Roberto F.
Awesome service
codi
This is exactly what I needed for my business. Dopublicity did a very a nice job on the digital signage software it has made work a lot easier. I took a few minutes to understand the whole thing but a single call to their support solved my problem.
Eui C.
I've been using it for 2 years and half. Starting from the beginning my dopublicity media player kept disconnecting from the internet and turned off on its own. So, I called DoPublicity tech support to replace my device since it was under warranty. Tech support said it is not the device issue and I was instructed to go to settings. And next day it disconnected again. Tech support told me that I have a bad wifi. So, I changed the whole new faster internet company and a new router. My device still disconnected everyday. After a few struggle to fix my device it was out of warranty. I thought I was stuck with a faulty device that I have to reset every morning to work properly. After leaving this review on 12-6-2016, DoPublicity tech support reached out to me and gave me a free newer equipment despite the equipment was off warranty. I thought that was awesome. But the new equipment that I received keeps turning off just like the old one. At this point, I'm done calling their tech support as the customer service rep told me I'm no longer under their support or warranty. My final review for this device and service is 3 stars.
Response from doPublicity Digital Signage and Menu BoardsDec 6, 2016
With due respect, the customer has been using the service with no complaints since 4/30/2014 and we are surprised to see these comments after over 2 and half years. We will be very happy to assist and resolve the issue, if it is brought to our attention - we will reach out to this customer and assist. UPDATE 1. we called the customer and left a message for him. 2. We checked on the customers request for hardware warranty and have his email that shows that he contacted us on 11/19/15 - over 6 months after the warranty expired (warranty expired on 4/30/15). UPDATE 2 We did call the customer and offered to replace 1 Media Player for free (after the warranty expired a year and a half back) and did request for an updated review.
Ava H.
The product may possibly work ok, but Sanya and Mahesh Hinduja, the owners, were, in my opinion, very unreasonable to do business with. Before you purchase from them, be very careful. I had purchased 2 units for a client of mine who was finishing a construction renovation (local university), so the units sat, unopened on my shelf at work. I then had a personal circumstance which brought me out of state for few days and when I go back, realized we couldn't use the DoPublicity media boxes for technical reasons. It was literally 31 days after purchase. I asked to return them and they both said "your are past the 30 day return policy and will not be allowed to return them." end of discussion. Lack of understanding and lack of customer service in my opinion. Sorry, in today's age, there's no room for this. I run the service department at my company and happily make concessions all the time with my customers. They do not.
Response from doPublicity Digital Signage and Menu BoardsDec 6, 2016
As the customer has mentioned, we have a 30-day return policy and they approached us after 34 days and not 31 days as mentioned. That being said, the customer had consulted us before purchasing the unit and had all their questions answered. We subsequently even offered to re-license the product, in case they wanted to offer it a different customer - this offer is still open.
Alfredo G.
I prefer to install it on a small pc and have kept the content the same and not have always connected to the Internet, as it is stopping the reproduction of the content
Response from doPublicity Digital Signage and Menu BoardsAug 29, 2016
We notice that you have not registered the licenses correctly and which is why you were not able to use them. Please call us, so that we can assist you in getting this up and running.
Hugh V. H.
doPublicity digital signage product/service works well. It is easy to setup and there are enough different templates to get the right content out to your audience.
Marcos
Talked with sales rep before I ordered online about needing vertical orientation. Was told that yes the devices could do it. When I received them spent hours trying to figure out how to get it work in vertical orientation. Called support and was told I needed a different model. Apparently I didn't have the right equipment for vertical orientation. They turned around and sent me 2 correct units within 2 days. Support was great and walked me through setting it up. However one of the units was not functioning properly. Was told that they would send out another unit. Waited the weekend and this week but no unit. Emailed and called dopublicity. I asked for overnight shipping as the reason why I got these units was for our building anniversary that was upcoming this Saturday and these displays were going to be a big part of the unveiling. They told me I had to wait until Monday (greatly disappointed). It was Friday when I made contact. Think they would have overnighted it for causing me so much grief 2 times. Templates are pretty much menu based and limited. Would be nice if they had more vertical options and not so menu based so I had to design my own which take tons of time. Would be nice if web app allowed me to place text and pictures wherever I want like designing a webpage.
Denny S.
My questions via email and phone were answered promptly and correctly. It is nice doing a business with a company that actually delivers on its promises.