doPublicity Digital Signage and Menu BoardsReviews of dopublicity.com

DoPublicity program was purchased a few years ago and for the past couple years, it worked correctly. However, ever since we renewed, we've had some major issues which we've attempted resolve with technical support on several occasions. Unfortunately, after several weeks, the system that use to work as promise still has inconvenient problems that have unreasonable ways to be resolved which isn't effective in the capacity we use to be able to utilize our marketing. When we've provided specifics to troubleshoot the issues, DoPublicity technical support doesn't listen to the details provided so a lot of confidence has been lost with their system. UPDATE: In response to the company's reply below, “…till there was a change in the person managing the content and playlist.” There was no change in the person managing the content and playlist so I’m not sure why the owner is making this presumption. Our non-profit organization does not open until 12pm and the volunteers have full-time jobs so the company’s work hours are extremely inconvenient. Also, we absolutely don’t “insist on receiving support via email” and we follow the instructions accurately but the owner has informed us that we need to purchase new equipment which we are not willing to yet since there's only a 30-day guarantee and based on the issues we've been having, we don't feel comfortable investing in new equipment. We’ve made numerous attempts to resolve this issue with the company and no headway in resolving the issues is not lack of us trying with the company. In addition, the owner attempt to have the review removed after repeatedly asking. Since we refused to because the issues were not resolved, he claimed that we had a false claim. After providing the documentation via emails, the review was reinstated since it was found to be in fact genuine, and it was determined the owner had provided false info by stating we never done business with their company. We were able to provide evidence for the substantiated claims and advised our WiFi works fine with our cash register, atm machine and office computer, cable tv so unsure why the owner believe the issues we have been experiencing for past 7 month are due to the internet connection, and we've never called after-hours expecting support so unsure why that was brought up by the owner as well. The review definitely reflects the representation of the quality of service from the owner, support personnel and product we purchased.

If I can give 0 - I would. After 28 days from the day we received package we decided to return it - nothing close to advertising, 2 of 6 pieces did not work from beginning - not to good start. Regardless all promises they said they will not give us money back because they count not from the day you got package,- from the day it sent (even if you got it week or two later). We payed $2,319.25 and lost all the money. Don't do any business with this company!

Nothing but Problems from the Beginning. They take your 500$ and give you a broke system. Not even able to display 2 slides from their Thousands!!! Got the box and took a month to set it up, because of course you have to call them to set it up.. Then pick your template, figure out how to incorporate your menu items, another 2 weeks... Opps past your Return period!! Then have it refresh, update, from the website,.... Tired!!! Junk!!

The product may possibly work ok, but Sanya and Mahesh Hinduja, the owners, were, in my opinion, very unreasonable to do business with. Before you purchase from them, be very careful. I had purchased 2 units for a client of mine who was finishing a construction renovation (local university), so the units sat, unopened on my shelf at work. I then had a personal circumstance which brought me out of state for few days and when I go back, realized we couldn't use the DoPublicity media boxes for technical reasons. It was literally 31 days after purchase. I asked to return them and they both said "your are past the 30 day return policy and will not be allowed to return them." end of discussion. Lack of understanding and lack of customer service in my opinion. Sorry, in today's age, there's no room for this. I run the service department at my company and happily make concessions all the time with my customers. They do not.

As I stated all six locations had private WiFi in which the MPs were connected to 24 hrs per day. I had to drive to five of the six locations to continuously manually disconnect the MP and allow it to reset. Could not reset remotely. Sometimes I had to reload information that was lost. BAD MPs! With my new vendor I pay for the MP and pay $15 per month per MP for access to the platform. Whereas with you charge for the MP plus one 1 year for access to your platform and the person is stuck with your BAD MPs, poor customer service, excuses and etc. Lets face it instead of you doing the right thing and allowing people to return the BAD MPs and you refunding them and you retaining a customer. You are not refunding and losing customers and the competition is acquiring them. Also, you are exposing what kind of businessperson you are and in America your actions will hurt your business and it’s just a matter of time. I do not want to risk my business with your MPs, I just want to be refunded for the MPs I purchased from you. In March 2014 I started ordering DoPublicity’s digital signage media players (MP) D424 and SaaS+ annual subscriptions. WHAT A NIGHTMARE, after installing the MPs in several locations (i.e restaurant, bars and etc.) the MPs continuously disconnected from the Internet. Keep in mind each location’s driving distance is ~ 35 miles each way. I even had the owners at the locations install private WiFi and still received email notifications that the MPs were not connected periodically. I found myself traveling to some locations daily to trouble shoot the MPs. The problem was so consistent the waitresses and owners at the majority of locations made comments that the TV’s in which the MPs where attached too hardly ever worked. The waitresses and owners even shared this information with some of my existing clients and patrons who visited the location. These actions hurt my business, so I took it upon myself to do some MP research and even shared the information with DoPublicity. In my findings the D424 gets hot, stops playing and has to be disconnected manually, and then reconnected. Just image how much time, money and travel I spent! The MPs are not built for commercial usage for 24hrs a day. I asked for a refund from DoPublicity and never received it. I RECOMMEND NOT JEOPARDIZING YOUR REPUTATION, BUSINESS AND FINDING A DIFFERENT VENDOR WITH RELIABLE MPS AND A MONTH-TO-MONTH SUBSCRIPTION. AFTER INTENSIVE RESEARCH I FOUND ANOTHER VENDOR WITH BETTER CUSTOMER SERVICE, RELIABLE MP’S, AND A MONTH-TO-MONTH SUBSCRIPTION.

When I began my tenure, I inherited doPublicity as part of my job responsibilities. Knowing what I know now, I would not have selected them to service our signage needs. DoPublicity is ok as long as there are no problems. They have many templates to choose from, which makes it easy to update. The character limits need to be increased, which seem to vary depending on the template you choose. Other than that, it's a simple system to use. However, once there is a problem, that's when you find out the subpar service they provide. First, forget email communication. I've never received a response back. Second, their IT help (seems to be one person) was not the best. He seems nice however, when you call to get help, no one answers. If he's the only one, that might be why he doesn't answer. If you leave a time frame to call back, which is usually the considerate thing to do so the person will know when you are available, he always called after that time. Basically, I got the overall impression that he waited until he thought you were gone for the day so he would miss you (thus playing phone tag) and no one could say he did not call back. Our agency is on the east coast and doPublicity is on the west coast, which would not have been so bad if we could have gotten better IT help. After a lot of work trying to get this system operational again, it worked for a couple of days and then it conked out again. Instead of going through doPublicity's IT headache again, we have a new digital signage vendor. Good-bye doPublicity. We will not renew next year.