David B.
In response............
Reply from doPublicity Digital Signage and Menu Boards Published 5 days ago We are sorry to hear about your experience and have made every effort to make sure that you get the best service and support. To clarify, we do not ship new units as replacements, especially after 8 months of purchase. This was informed to you and was told a couple times that the unit should be sent back for repairs, which was not done for a couple weeks. On receiving your unit, we reinstalled the operating system (which seems to have become corrupt, due to voltage fluctuation as the device may have been exposed to voltage spikes). We have reinstalled your license, tested the unit and shipped it on 12/18/17 - as of now, it shows that it is in transit to you and may be delayed by USPS due to holiday deliveries. Do let us know if we can be of any further assistance. 12/27/2017 I was told that a replacement would be sent immediately and I would receive it in 3-4 days. I mailed the defective part the same day I contacted you. The new unit is working perfectly. But I'm still calling bu****hit.