Door to Door Pet Delivery Reviews | Read Customer Reviews of doortodoorpetdelivery.com

Door to Door Pet DeliveryReviews of doortodoorpetdelivery.com

4.868 reviews
Pet Services
9705 York Avenue, Lubbock, Texas

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Door to Door Pet Delivery

About Door to Door Pet Delivery

Hello. I am Rachel, owner of Door To Door Pet Delivery LLC. A woman owned and operated company. This is our fifth year in operation (2025). Serving families coast to coast. We understand how stressful sending your fur-baby off with a stranger can be. I am available before, during, and after your transport. We have done over 2000 transports and over 900 transports off this platform alone. We are dependable, love animals, and safety first.We have grown to have a reliable team of quality drivers all over the country. All of my drivers are either family, friends of family, or referred by close friends. Our drivers use their late model vehicles which are temperature controlled, so your pet is comfortable. All our drivers are background checked by CheckR. If and when we have a driver that is not 5-star worthy, we no longer will use that driver.We pride ourselves with meeting your needs and time schedules. Our goal is to help your pet get safely to his/her destination with the least amount of stress. Also, to help you, as the pet owner, to have a peace of mind while your pet goes on a mini vacation. We share GPS tracking during the trip. At stops we will update you with texts and pictures.We offer VIP private pet delivery. Your pet will be spoiled and will get extra attention. We are nationwide, with drivers always traveling across country.We are registered with USDA;Class H, Certificate under Rachel Cary.Your pet is fully insured while under our care via Lloyd's London.Having multiple drivers means we never cancel, as we can send another driver, if one gets delayed.

Door to Door Pet Delivery (doortodoorpetdelivery.com) has 68 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: doortodoorpetdelivery.com
Website: doortodoorpetdelivery.com
Category: Pet Services
Location: Lubbock, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Door to Door Pet Delivery reviews

68 approved reviews, newest moderated first

Linda
Nov 19, 2025
Rachel has been very helpful and…
Rachel has been very helpful and responsive to our every need. I would recommend her company to anyone.
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Susie
Nov 11, 2025
The service was fantastic from start to…
The service was fantastic from start to finish! Rachel was fantastic! Dawn was great, and so was Thomas!
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Dianna
Nov 4, 2025
Bear was taking care of and was in good…
Bear was taking care of and was in good hands
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Don B.
Oct 23, 2025
Special Delivery
We had previously had a pup be delivered via air freight on a commercial airline (this was over 16 yrs ago). I guess Covid changed things plus it had to be rough on the pets being cooped up in a cage in the cargo hold of a jet airliner. My wife searched companies that would deliver pets. We found D2DPD. I was impressed with their website: very informative and professional. I was even more impressed when I was communicating with Rachel be it by phone, text or email. Always responsive and willing to make my wife and I feel comfortable with the entire process. My only issue is that I don't think we had access to Life360 to be able to actually track the progress. HOWEVER, we did get texts when the driver was 1.5 hrs out and a half hour out. They were there on the dot! We have to say that given this was our first experience with this type of service, we are very pleased with the pricing, process and results. I would definitely recommend them.
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Spud
Oct 17, 2025
Safe long journey
Rachel and Thomas were responsive and easy to work with. Thomas picked my dog up in San Antonio Texas and delivered her safely 19.5 hours later. He kept us informed along the way and when to expect his arrival. Thomas provided a toy bear for the trip and she greets us when we come home with the bear. Reliable company and reasonably priced.
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Phillip
Oct 15, 2025
Great service- highly recommend!
Great service! I was extremely nervous about having my cat transported across the country, and Rachel & team were super helpful, accommodating and reassuring. Very easy to work with and constant communication along the way. My kitty arrived safe and sound! Price was very reasonable as well - comparable or even less than other companies that were offering less service.
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Antoinette
Oct 5, 2025
The entire process was easy and…
The entire process was easy and seamless. Bill was so attentive and kept communication the entire trip, even delivering my puppy ahead of schedule.
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Elizabeth
Sep 22, 2025
Amazing Pet transport
Amber and Rachel were incredible. Multiple updates and photos daily and a very very happy dog. Highly recommend. 3rd timing using them and will use again.
Response from Door to Door Pet DeliverySep 23, 2025
Thank you so much Elizabeth. Winston is such a joy to transport.
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