Ana
Amazin lady the driver
Amazin lady the driver, very professional, got to arrive on time, very sweet lady, with my dog and me.
Response from Door to Door Pet DeliveryAug 4, 2025
Thank you so much Ana. We appreciate you. 😊

Hello. I am Rachel, owner of Door To Door Pet Delivery LLC. A woman owned and operated company. This is our fifth year in operation (2025). Serving families coast to coast. We understand how stressful sending your fur-baby off with a stranger can be. I am available before, during, and after your transport. We have done over 2000 transports and over 900 transports off this platform alone. We are dependable, love animals, and safety first.We have grown to have a reliable team of quality drivers all over the country. All of my drivers are either family, friends of family, or referred by close friends. Our drivers use their late model vehicles which are temperature controlled, so your pet is comfortable. All our drivers are background checked by CheckR. If and when we have a driver that is not 5-star worthy, we no longer will use that driver.We pride ourselves with meeting your needs and time schedules. Our goal is to help your pet get safely to his/her destination with the least amount of stress. Also, to help you, as the pet owner, to have a peace of mind while your pet goes on a mini vacation. We share GPS tracking during the trip. At stops we will update you with texts and pictures.We offer VIP private pet delivery. Your pet will be spoiled and will get extra attention. We are nationwide, with drivers always traveling across country.We are registered with USDA;Class H, Certificate under Rachel Cary.Your pet is fully insured while under our care via Lloyd's London.Having multiple drivers means we never cancel, as we can send another driver, if one gets delayed.
Door to Door Pet Delivery (doortodoorpetdelivery.com) has 68 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Ana
Amazin lady the driver, very professional, got to arrive on time, very sweet lady, with my dog and me.
Response from Door to Door Pet DeliveryAug 4, 2025
Thank you so much Ana. We appreciate you. 😊
Jera
Great communication and follow up was excellent. I needed a deceased friends dog moved to a DFW rescue facility asap. My puppy (38 pounds) didn’t understand he couldn’t jump on little dog’s back. The older dog (11 pounds) was starting to nip when he was jumped on. They found a driver for transport within 48 hours. I appreciated her service!
Response from Door to Door Pet DeliveryJul 30, 2025
Thank you so much Jera. We were happy to help. 🥰
Ujwala C.
We booked door to door pet delivery after making sure they have drivers on July 24th. Once we paid we never heard from them. After sending 10 texts, 20 voicemails they responded and made fake promises that the driver will come in 5 hours. 5 hours turned 12 hours. No show. We paid and they made us drive to Charlotte and made us wait fo 12 hours with false promises. The transport never happened, dog never reached his forever home. We returned back to foster home with the dog. The dog has been waiting for a forever home for 3 years now. Because of them he didnt make it.
Response from Door to Door Pet DeliveryJul 25, 2025
You received a FULL refund and an apology for the delay. My driver dropped his phone and it broke and was unable to reach out and contact us and/or get the directions off his phone. I issued a FULL refund. We have over 2000 successful transports. I apologize that this one was not successful. If we were fake, you would not have received a FULL refund, even though YOU cancelled.
Deborah
Excellent communication from the quote to drop off. Our little guy got to us purrfectly!
Response from Door to Door Pet DeliveryJul 7, 2025
Thank you Deborah. We appreciate you. 🥰
Walter
Rachel was very responsive as a coordinator and manager. Kenny the driver was excellent in transporting our 60 pound dog from Seattle to Chicago. I would definitely use these folks again.
Response from Door to Door Pet DeliveryJul 7, 2025
Thank you so much Walter. Muffin was the perfect passenger. 🥰
Brian
It was a great experience. The services was amazing and would use them again. Rachel and Rachel were great.
Response from Door to Door Pet DeliveryJul 5, 2025
Thank you Brian. What an awesome experience transporting your sweet pup, PJ from Montana to Texas.
Casey
My initial contact was with MJ, she was great! She called me in a timely manner, answered all of our questions since we had never used a pet courier company before. She walked us through all the steps and got us connected with a driver pretty quickly even though our pick up date was a week out. Melissa was our driver, she was awesome!!!! She informed me when she got to the pickup destination, she even shot me a picture of our puppy to let me know she had her and their journey was starting. She was bringing our puppy from Louisiana to North Carolina. Melissa would text me updates along the way with how the puppy was doing, her eating habits and sending pictures when they made potty stops! My kids really enjoyed the updates and the pictures as well. Melissa text me the morning of delivery with an ETA, then she text me when she was 30min out. Melissa was super nice and friendly, stayed for a bit and talked to us about the trip and how the puppy did. Just before Melissa got here, I received the last invoice, paying throughout was super easy and convenient as well. This whole process was easy! The excitement was the hardest part! I would definitely use your company again. We will be getting a second puppy shortly and I know exactly who to call if travel is involved :)
Response from Door to Door Pet DeliveryAug 4, 2025
Thank you so much Casey. We appreciate you. 😊
Chelsea
I'm so thankful for Thomas, he brought my puppy to me safe and happy, he sent me texts at stops as he was traveling to let me know his progress, and he sent me very wonderful pictures of my puppy, i could see that everything was going very well and he was doing so great ❤️ Thomas arrived on time and was so kind, he brought my puppies paperwork in and the small baggie of food the breeder sent with him. He was very kind and thoughtful, I am so thankful and grateful for Thomas and for my puppy to be brought to me so safely ❤️
Response from Door to Door Pet DeliveryAug 4, 2025
Thank you Chelsea. We appreciate you using our services to transport your puppy.