ELIZABETH C.
Scary stressed experience
Our cat was picked up for a direct drive to our home as the sole pet. Drive should have taken 6 1/2 to 7 hours. Should have arrived at 3:45 Driver delayed for about 5 hours one hour away from pick up with no communication regarding cause of delay. Cat delivered at 10:40 pm. This caused a lot of stress. Supervisor told me she had an oil change and had to get gas?! We were worried cat was being taken. When she arrived she apologized but both the breeder and I were very unhappy and stressed out. Supervisor Rachel said we promised same day delivery and you got that. 13 hour trip should have been half that. Only good thing was she was okay and finally safe and home.
Response from Door to Door Pet DeliveryMar 17, 2026
You had booked a different company and they referred the job out to us. We were not told the drop off was as soon as possible. We were only told same day drop off. We did share GPS throughout the entire trip, so you had the location of your cat the entire trip. At Door To Door Pet Delivery we view safety of the pet over speed the priority. At pickup, the breeder asked the transporter if she was going to steal the cat (very odd and she put those thoughts into your mind). We have done over 2000 transports and pride ourselves with creating a safe and caring environment for your pet. We take our time and stop often to make sure your cat was doing well. She arrived clean, safe, and healthy. She was not stressed and her wellbeing was number one. Driving in traffic from Southern California to Northern California, the timing can not be determined depending upon traffic. We appreciate the review.