DoorstepinkReviews of doorstepink.com

Approximately two weeks ago, given their advertised “Satisfaction Guarantee”, I ordered a toner cartridge for a Brother printer from a company advertised as Doorstepink of Chatsworth, California, The cartridge arrived at my home in New York about a week and a half later. Doorstepink shipped the cartridge to me from California using only the single somewhat flimsy cardboard carton as you would find this item displayed on a retail store shelf, The carton had no protection whatsoever and when it arrived it had been severely damaged and, if this site will allow me to do so, I am including pictures of the carton in the exact condition the item was received. When I contacted Doorstepink and attempted to make arrangements to exercise the “Satisfaction Guarantee” I was asked to send pictures of the item back to the company which I did. After sending the pictures I was asked to place the cartridge in my printer- in other words I was asked to take a chance that the cartridge would not harm my printer. I refused to test the cartridge in my printer and insisted upon returning it to which I was told would have to do so at my own expense. How can it be even minimally fair to a customer who pays for and receives an item that was packed and shipped -completely unprotected- by the supplier to require the customer to pay for the cost of returning that item? I strongly suggest giving serious thought to anyone considering doing business with Doostepink of Chatsworth, Califorornia.

Order an some ink cartridges for my printer. Called the customer service and they were super helpful with questions I had about my order. Order came in super fast and cartridge worked great! Will keep order from them!

Their cartridges brought my old Apple StyleWriter II back to life! Ink Cartridges came well packaged and feel like the original Apple Cartridges. Very pleased!

I have been ordering from this company for a few years now and have always been pleased with the products, until recently. I use 910 replacement cartridges for my HP printers. The last two shipments have had at least one faulty or empty cartridge as part of the three color plus two black packages. When I contacted customer service asking for them to just replace the whole package and I would send back the one they sent they said that they couldn't do that they would only replace the one that my photograph showed was not working. I agreed to that initially, but when they sent a replacement cartridge it too was no good. Again I asked them to please just replace the whole set. They would not do it. I even told them that I needed the ink so badly that I would buy a new set. They would not do it. Imagining this to be a one-off problem I ordered a second set for my other HP printer. The result was the same. I believe that the quality of this company is going downhill.

Whatever you do make sure you know your cartridge number cause this company will not refund your money if the package is open. I was off by 2 numbers thanks to the website they ask what kind of printer your looking for cartridges for and the number sounded familiar so went ahead and ordered my cartridges. Instead of 63 i ordered 61 cartridges and am so disapointed that they wont exchange them and are only refunding cartrtidges that arent opened. Even though the ones that were opened were never used. Makes no sense to me... So live and learn I guess but i wont be doing business with these people again and will not refer them to anyone either. Lost out on $50 and to me thats wrong.

I ordered the replacements for the 902-both color (OEM product) and black (Doorstepink remanufactured). The OEM ink was a terrific price and works great. The Doorstepink black plugged right in and the printer accepted it. More to come on the quality of the ink.

I purchased a replacement toner cartridge for my HP laser printer from Planet Green Recycle, thinking that I was purchasing from an environmentally conscious company. I selected a cartridge that displayed a photo of the original HP shipping box, thinking that I would be receiving an OEM item. To make a long story short, what I received was an original HP cartridge that had been refilled with inferior toner material. Apparently Planet Green Recycle and Doorstepink are one and the same and customer service is performed by Doorstepink. When I complained about the inferior prints that were being produced, Doorstepink inferred that the problem was caused by the printer. This was not true. After putting up with inferior print quality, the toner cartridge ultimately ran out of toner, which occurred significantly sooner than any other toner cartridge I had previously used. At this point I was fed up with the lack of quality and the lack of responsibility exhibited by this company. I then requested a refund, since the return policy included with my original invoice stated that they guarantee 100% satisfaction. Doorstepink then refused a refund, stating that the period for a refund had expired. I then requested a prepaid return shipping label, so that I could return the defective cartridge for recycling. That request was also refused. Based on my experience, I find that Doorstepink do not provide reliable products, they do not honor their stated policies, and they are environmental green-washers. Beware of this unreliable company.

Been purchasing ink cartridges from DoorStepInk for quite awhile now for both my home and office. Great quality prints! Would highly recommend.