DoorstepinkReviews of doorstepink.com

Approximately two weeks ago, given their advertised “Satisfaction Guarantee”, I ordered a toner cartridge for a Brother printer from a company advertised as Doorstepink of Chatsworth, California, The cartridge arrived at my home in New York about a week and a half later. Doorstepink shipped the cartridge to me from California using only the single somewhat flimsy cardboard carton as you would find this item displayed on a retail store shelf, The carton had no protection whatsoever and when it arrived it had been severely damaged and, if this site will allow me to do so, I am including pictures of the carton in the exact condition the item was received. When I contacted Doorstepink and attempted to make arrangements to exercise the “Satisfaction Guarantee” I was asked to send pictures of the item back to the company which I did. After sending the pictures I was asked to place the cartridge in my printer- in other words I was asked to take a chance that the cartridge would not harm my printer. I refused to test the cartridge in my printer and insisted upon returning it to which I was told would have to do so at my own expense. How can it be even minimally fair to a customer who pays for and receives an item that was packed and shipped -completely unprotected- by the supplier to require the customer to pay for the cost of returning that item? I strongly suggest giving serious thought to anyone considering doing business with Doostepink of Chatsworth, Califorornia.

Whatever you do make sure you know your cartridge number cause this company will not refund your money if the package is open. I was off by 2 numbers thanks to the website they ask what kind of printer your looking for cartridges for and the number sounded familiar so went ahead and ordered my cartridges. Instead of 63 i ordered 61 cartridges and am so disapointed that they wont exchange them and are only refunding cartrtidges that arent opened. Even though the ones that were opened were never used. Makes no sense to me... So live and learn I guess but i wont be doing business with these people again and will not refer them to anyone either. Lost out on $50 and to me thats wrong.

I purchased a replacement toner cartridge for my HP laser printer from Planet Green Recycle, thinking that I was purchasing from an environmentally conscious company. I selected a cartridge that displayed a photo of the original HP shipping box, thinking that I would be receiving an OEM item. To make a long story short, what I received was an original HP cartridge that had been refilled with inferior toner material. Apparently Planet Green Recycle and Doorstepink are one and the same and customer service is performed by Doorstepink. When I complained about the inferior prints that were being produced, Doorstepink inferred that the problem was caused by the printer. This was not true. After putting up with inferior print quality, the toner cartridge ultimately ran out of toner, which occurred significantly sooner than any other toner cartridge I had previously used. At this point I was fed up with the lack of quality and the lack of responsibility exhibited by this company. I then requested a refund, since the return policy included with my original invoice stated that they guarantee 100% satisfaction. Doorstepink then refused a refund, stating that the period for a refund had expired. I then requested a prepaid return shipping label, so that I could return the defective cartridge for recycling. That request was also refused. Based on my experience, I find that Doorstepink do not provide reliable products, they do not honor their stated policies, and they are environmental green-washers. Beware of this unreliable company.

Slow shipping, expired ink...(EXPIRED 5 YEARS AGO) what more could you want? Oh maybe a return label. No return label? OK so I had to pay to ship this back. I got a refund but not for my return shipping. Waste of time and lost money. Stay clear of doorstepink and Planet Green Cartridges Inc. Same company apparently.

The ink cartridges I received did not work. When I contacted the company several times, they instructed me to try all sorts of trouble-shooting but none of that worked either. I'm going to throw them away and will not order from this company again. I would have liked a refund but the amount of time and work they put you through to try to get one is ridiculous. I was trying to do something good for the environment but what a waste of time and money this was. Now I don't know if I can trust any recycled print cartridges.

I'd rather spend more on the reputable Canon ink cartridge replacements, but then how knows if your getting non remanufactured product from them. I'm really disappointed with Doorstepink. I have purchased remanufactured ink before, but will not trust this company again. I did the cleaning of my printheads and still the prints are weak and faded as if the ink is running low on the cartridge. I WILL be getting a refund. Not wasting my time on them sending me replacements. Customer Service Becky and Alex have been good to deal with.

I bought HP 63 cartridges, thinking these would be effectively the same as the other recycled cartridges I used to buy. They aren’t. The black smudges left right and center, and neither of the two color cartridges work at all. One of them even has the wrong hardware interface and the printer wont recognize, but the other is recognized and just won’t print. I’ve emailed their sales people, and we’ll see if they do anything, but so far all I know is that I got a great price on four cartridges which do not work properly. Not much of a “revolutionary” idea to sell people defective products, seems more the status quo.

It's unfortunate that Door Step Ink does not have a return policy. I ordered the wrong HP cartridges and did not find out until I installed a cartridge and I got a message that it was 'not authorized'. Seems that there should be something in place to help a customer out, since it was an expensive order (HP XL 4 Pack + 1). Live and learn....