The Charter Street Tenant A.
Quality slipping
I have been ordering from this company for a few years now and have always been pleased with the products, until recently. I use 910 replacement cartridges for my HP printers. The last two shipments have had at least one faulty or empty cartridge as part of the three color plus two black packages. When I contacted customer service asking for them to just replace the whole package and I would send back the one they sent they said that they couldn't do that they would only replace the one that my photograph showed was not working. I agreed to that initially, but when they sent a replacement cartridge it too was no good. Again I asked them to please just replace the whole set. They would not do it. I even told them that I needed the ink so badly that I would buy a new set. They would not do it. Imagining this to be a one-off problem I ordered a second set for my other HP printer. The result was the same. I believe that the quality of this company is going downhill.