The sound from the app on iOS is way too low, you just miss visitors. Nothing to do with IOS setup (I am a pro developer, tested all settings). Only putting the volume on your phone to max helps (but stupid). Serious flaw to an otherwise almost flawless and well build quality product.
Default reaction from development on this subject (I am not the only one complaining about this):
....they apperently they do not read......
"You can adjust the sound of your IP video door station in the app: Settings -> your device -> Expert Settings -> loudspeaker device. Please set the slider to 50-70%."
--> This is NOT the app volume but the doorstation, we need a louder ring on the phone from the app.
Good product, but missing calls makes it kind off missing the point.
MK
mk
Produkte sind an sich gut. Support nach Anlaufphase sehr gut
Produkte sind an sich sehr gut.
Es war ein wenig mühsam den direkten Kontakt zum Support herzustellen, aber dann wurde mir sehr freundlich und kompetent weitergeholfen. Vielen Dank dafür!
Update 9.05.: Leider versuche ich seit einem Monat meine Anlage stabil zu bekommen.
Im ersten Anlauf wurde der Fingerprintsensor getauscht. Für die Zusendung hatte ich (offensichtlich irrtümlich) zu bezahlen. Ich warte leider noch immer auf die Rücküberweisung der 265 Euro.
Die Anlage hängt sich nun seit Wochen regelmässig auf. Der Servicedesk antwortet leider nur alle 2 Tage. Ich habe noch keinen RMA zugewiesen bekommen. Eigentlich wollte ich ja beim Hersteller direkt bestellen, um den besten Support zu erhalten, wird mir nicht noch einmal passieren. Bei anderen Plattformen wäre das Gerät längst ausgetauscht.
LW
Ludwig W.
DoorBird hat vier Jahre Dauerprobleme mit WLAN und heute ist der Totalausfall der Anlage. Gäste stehen vor der Haustüre und funktioniert gar nichts mehr. Support von DoorBird meldet sich auch niemand.
DoorBird hat vier Jahre Dauerprbleme mit
MT
Mathias T.
Talentløst
Talentløst
Knapperne lagger
LH
L H.
Quality product
Quality product - purchased an electric gate entry system rather than the normal GSM system and very impressed! Fitted by a professional installer and it does a great job with an easy to use administration interface on my mobile - highly recommended!
SB
Slarti B.
Build Quality ok Notifications poor
Build Quality ok, but remote notifications are very inconsistant and the promised SIP functionality is very crude.
Ripped out and fitted something else now much happier.
Doorbird, overpriced and overated IMHO.
KE
Kenneth E.
A 1000+ EUR high end product with very bad QA and support
This product is very expensive and the build is supposed to be of very high quality. When you get the product it certainly have this feel, but QA is terrible. The first product I got had two errors. A connector had a terminal screw that was just turning over, and the front plate was slightly bend - but enough so you couldn't seal the case. I had a hard time explaining their support what the problem was, and the technical supporter also told that my front plate was an old model. So I also got an old design, though the new model was depicted on the web site when I ordered mine. I actually liked the new design better, and told that I expected to get the same model as they depict on the web site - not an outdated model. They agreed to send me a new product, but when it arrived it also had the front plate in the old design. Once again I had a very hard time explaining what was wrong, but we agreed that they could just send a new model front plate, and then I would mount it on the replacement product I just got. When I got the front plate, it was unfortunately once again the old model. I now had to explain for the 3rd time what the problem was and wrote them again. I never got an answer back, and had sort of given up on them. I then pushed once more for an answer, though without getting any response. Around 2 weeks later, I suddenly got a package from them, and I assumed they just sent the new model front plate this time, so I collected the package, and to my surprise it was actually the new model - great. Well, now you would think the story is over, but as I started to mount the new plate, I realized it wasn't finished. All the cut outs in the front plate were in an unfinished state, where they forgot to grind them down. This means that edges on the buttons are quite sharp and very unpleasant - besides they didn't send sealings for the buttons as well. So unfortunately I'm back where I was 9 months ago and have now given up on them.
