donpablocoffee.comReviews of donpablocoffee.com

I like the coffee, but waiting 2 months for my order to be sent is not acceptable. This is not a one time occurrence. It has been going on for well over a year and a half.

I truly love the taste of this coffee everyone we have given a cup to at our home loves it. I’ve had a subscription for years now and have been very happy with it. Recently in August 2024 I didn’t get my order. I was told it was delayed a bit. I said ok. Several weeks went by and nothing. Then the next month was debited from my account. Again no coffee. I’ve tried emailing calling and no answer any time of the day. I emailed and received a reply but the message was all jumbled together I count read it. It any event just cancelled my subscription. I’m so disappointed as we are huge fans of this coffee it’s exactly what I was looking for. Organic and low acid. Its delicious! However the customer service and ability to communicate and fulfill orders is terrible. Brenda

Orders kept coming slower & slower Of course they take your money upon ordering Last order was 7/18/24 Cancelled order 8/30/24 'Supposedly' refund coming Up until today, unless I contacted them, THEY NEVER contacted me at all, even after complaining Same excuses every time, saying in a few days, etc. I see they pinged my account on that day Friday or possibly slightly later... Where's my money back for 2x 5# beans ??? David

Wish i had read reviews first. Waiting three weeks and still no coffee with same response others have received. No returned phone calls. Requested refund. No response yet. I will report a problem with credit card company.

Don Pablo coffee has the worst customer service inasmuch as getting the actual coffee that was ordered. I placed an order 6 weeks ago and still haven’t received it. I called and received the same excuse that I received the last 2 times I called. The company received a large order and they’re behind because they roast the beans daily for fresh coffee. Unacceptable!! Let’s see now how long it takes to get my payment credited back to my card since the company charged my card the moment I placed the order rather than charging my card when the item ships! Will never use or recommend this company again.

Love the coffee, especially the decaf. A good decaf is hard to find and not pay stupid high prices. However their order fulfillment is a problem. First they immediately charge the credit card (illegal in some states and violates CC rules), but the shipments are more than a month late and a have one now that is more than 6 weeks late.

3 weeks and no order shipped, no email, no refund. Be aware that this is a scam or fraud company.

They cannot provide a consistent fulfillment on product ordered. Don Pablo has been sitting on my money for nearly a month with no indication that this order will ever be completed.