donpablocoffee.comReviews of donpablocoffee.com

Over roasted the coffee I ordered. A couple of bags of Medium Roast Gesha was roasted dark with oils evident on the surface of the beans. No good for pour over coffee.

The coffee is great quality. However, I can no longer rely on the company to actually ship my order. I've had to cancel 2 orders due to extreme shipping delays (though they always charge my card as soon as the order is placed). My most recent order was placed on Oct 8. By Oct 22, the order still had not shipped. When I contacted customer service to ask about the delay, this was the response I received: "Thank you for contacting us. We apologize for the delay. We estimate your order will ship next week. We can offer you a full refund if you wouldn't like to wait. We are waiting for a shipment of coffee coming from Colombia and your order will be shipped as soon as we get it. You can also reach out to Darron Burke, our founder, directly, at dburke@ burkebrands.com to help expedite your order." It was a red flag when they suggested I email the founder directly. Why should I need to do that? I decided to wait a few more weeks. By Dec 15, the order STILL had not shipped, so I canceled for a full refund. I will not be ordering from them again. Which is sad because this was my favorite decaffeinated coffee for many years.

While the coffee is good and the price point great, they never ship on time. It can take over a month and longer to get a shipment. If they would only communicate with their customer base and just be honest it would help!

While the coffee is great, the shipping delays occur so frequently that you can't count on getting coffee delivered. The shipping delays are a regular occurrence, more regular that actual shipments. Too bad -- like I said, the coffee is great but can't count on getting it.

I have had an order take up to 3 months, just ridiculous. Tell me it’s a supply chain problem.I get it! it can happen. Placed an order on the 1st nov, still haven’t seen it. Place the order on the 11th nov haven’t seen that either. Then on the 18th, they send me a bogus tracking number for United States Postal Service. The tracking number indicates that they’re still waiting for Item from Don Pablo coffee. Called US Postal Service and it wasn’t picked up by them. These company continually has excuses and just continually stalling my shipment. But they sure as hell take your money pretty fast. Be for warned.

I truly love the taste of this coffee everyone we have given a cup to at our home loves it. I’ve had a subscription for years now and have been very happy with it. Recently in August 2024 I didn’t get my order. I was told it was delayed a bit. I said ok. Several weeks went by and nothing. Then the next month was debited from my account. Again no coffee. I’ve tried emailing calling and no answer any time of the day. I emailed and received a reply but the message was all jumbled together I count read it. It any event just cancelled my subscription. I’m so disappointed as we are huge fans of this coffee it’s exactly what I was looking for. Organic and low acid. Its delicious! However the customer service and ability to communicate and fulfill orders is terrible. Brenda

Love the coffee, especially the decaf. A good decaf is hard to find and not pay stupid high prices. However their order fulfillment is a problem. First they immediately charge the credit card (illegal in some states and violates CC rules), but the shipments are more than a month late and a have one now that is more than 6 weeks late.

First of all......I agree with another person. WHERE did all the reviews for this company go? 12 days from date of order. Let's remove weekends shall we? 3 days.....including a "holiday". Lemee see.....I am no Harvard genius here but.....that's 9 days. (I am assuming Saturdays are a work day?) I got an email today AFTER asking where my order was saying the "same thing".....we want your coffee to be fresh.....yada, yada, yada. I get that but really.....my first bag wasn't that fresh and this coffee is not exceptional. I figured by the time they DID ship it and by the time I got it......I am lookin' at 2 weeks or more. I got it due to the fact it's low acid.......I am headed to the grocery to get some low acid Folgers and it won't take ME 2 weeks to get it home. I threw in an extra star for the speedy refund. A sincere "we are having issues and it shouldn't take this long and we are sorry" email would have been better than the computer generated verbiage I got. I won't order from them again and can't recommend them. Clearly they need help filling orders.