donpablocoffee.comReviews of donpablocoffee.com

No customer service. It has been over 50 days since order and I still haven't received my coffee. I emailed them at the 30 day mark and there was no response.

Coffee is great but order fulfillment is beyond acceptable. To add to this frustration, now you can no longer speak with customer service or sales directly but rather a phone service center/person. Going into 45 days since I placed my order and no sign of it being ship soon. Don Pablo Coffee needs to fix this issue promptly or will lose customers.

I enjoyed my coffee when I first ordered from Amazon but after just receiving one order directly from Don Pablo I have been charged twice and received no product just emails stating there are delays fulfilling orders. I have canceled my subscription and managed to get my credit card refunded the two charges. Hopefully when things get straightened out I can be a customer again.

Email I sent to the company.. I received with much dismay your notification of yet another delay in fulfilling my order from March 4th of this year. I’m nearly out of my favorite and only coffee that I’ve been buying for the last 16 years. The claim of supply chain issues doesn’t fly for me. Why even at the hight of the pandemic I had experienced no delivery issues much less one of 23 days so far. Additionally I see Costco has no problem getting their order fulfilled by you and find it not coincidental since Don became a Burke brand. So here it is not even 6AM and I’m once again asking for you to please expedite my order.

I wanna give “0” but I don’t see I never seen like this awful company always late You can wait your order more than 2 months Awfully

Adding on to what others have said. Great coffee. Unreliable delivery and poor customer service. I placed an order on 2/18/25, received an update on 3/3/25 saying the shipment was delayed because of supply chain issues, received the same message on 3/6/25. It's now 3/18/25 with no additional follow up. I tried calling DP customer service but received their answering service. Buyer beware.

While the coffee is great, the shipping delays occur so frequently that you can't count on getting coffee delivered. The shipping delays are a regular occurrence, more regular that actual shipments. Too bad -- like I said, the coffee is great but can't count on getting it.

Don Pablo's coffee is excellent at fair prices, but (and it a BIG "but") they have absolutely no clue when it comes to logistics. They always ship many weeks late. No matter how early you place an order it is guaranteed to come very, very late with numerous notifications not giving you any idea of when they will ship. Easily the worst service of any company we have ever dealt with.