DonorboxReviews of donorbox.org

Donorbox seems to be the fundraiser of choice by scammers on social media. I assume the verification process is easier because there are many fake animal rescuers using them. One scammer even says all their bills are verified by Donorbox! Need to address this issue please. I currently distrust the platform. Tighten up your identification processes! Thanks for your response and sending through the fraud reporting link. I have reported two of your accounts for fundraising for non existent animal rescues who use other rescues’ imagery and stories.

This company is used by scammers/fraudsters claiming to help animals. Fraudsters target individuals and a lot of these accounts use Donorbox. I have reported people and Donorbox do nothing so they are complicit in helping out fraudsters which makes them just as bad. They clearly don't care about genuine people as they are allowing them to be scammed. Avoid!

This company is used by scammers usually claiming to be animal shelters in many places around the world. Although they are informed that such and such account is fraudulent they take no action and the scammers are allowed to carry on fleecing animal lovers. It seems donorbox doesn’t care about people losing money as long as they can carry on making money out of it. Avoid!

Before you donate to a fundraiser on Donorbox: Check if the campaign is authentic. I received e-mails from scammers who use the name of a well-known animal rescuer with her own shelter in Ukraine, near the frontline. The mails use fake stories and a link to a fundraiser on Donorbox. I asked the charity of the real activist and they confirmed that she doesn't use Donorbox and that the e-mail adress is fake. The scam fundraiser is anonymous, so Donorbox doesn't even have a minimum of security standards. The name of the recipient and identity proof should be required. Also name of the charity and proof of registration. I reported the scam fundraiser and the real charity did too, so animal lovers who donated can get a refund. But Donorbox doesn't care, after 2 months the page is still online and collects money (4600 Euros now). It's shameful that scammers can capitalize on the war in Ukraine with the help of Donorbox and take money that was meant for animals in misery.

Horrible organization. I made what I intended to be a 1 time donation to a local charity. And, I distinctly recall checking the 1 time payment box. Today, I received an email thanking me for my recurring donation! Head blowing off?! when I logged into DonorBox after several attempts, it tells me that they are not allowed to make any changes due to “PayPal Rules!” Again, head blowing off Now I’m chasing around trying to get the donation account canceled. If I have to, I will cancel my credit card and my PayPal account. I need this headache like a hole in the head. DO NOT DONATE through DonorBox or you’ll be sorry. Big Thumbs Down.

-> I am a new DB customer ....I asked a lot of questions to DB at first - new customer. I did receive one great DB customer service rep call. I called back DB with follow-up questions only to be told there is no more customer service over the telephone - only through emails. So I emailed ...and received no DB responses....I am currently being censored by TRUSTPILOT ...I cannot express my views since TRUSTPILOT has warned me they will cancel my account ...so I am being forced against my will to retract my statements under duress. Good luck with Donorbox.

Did a lot of research and this is by for the best out there!

Used the free version for a short amount of time, found it hard to navigate and not very user friendly. Limited support for free users too. Also was concerned that they do not have any values about who they support. They support questionable people, so I was worried that using them would affect how people view the values of the group I organisation I work with.