DonnerdealReviews of donnerdeal.com

Terrible services. Mandolin came with fused bottom plate so I couldn’t restring instrument. They said email pictures so I did. Then they said oh we need video. I told them I sent pictures that showed where it was fused. I explained I wanted a new mandolin or money back. They said they would send to sales department. I emailed each day but received no acknowledgment. They said they had sent reply’s but I never received any even though they said had received my emails. They said the sales department would email me. I told them that didn’t seem to receive their emails. I told them they can text my number. They also initially offered 7 USD for my compensation. I told them a new mandolin or full refund. We will see what happens. Get another instrument that uses us customer service not Asian. Hard to understand st times

The order number is SP1000192170. I bought from DonnerDeal site and the package was totally damaged and broken when it arrives! I rejected the it immediately and notify the customer services to ask for a refund. They arranged a refund since one month ago but I still haven't received it! In the very beginning they respond me that it's Shopify platform's fault, or ask me to wait for 20 business days, or ask me to wait for 2 more weeks. However, the refund still doesn't come till now for one month and a half! They don't respond to my email anymore rn. Definitely a scammer and money stealing company! The order number is SP1000192170. You guys should refund me ASAP. Otherwise, I will contact credit card provider and ask them to dispute with you guys! You guys will be involved in legal trouble!

We bought a Donner dep 20 piano through Amazon. It had such good (fake) reviews! All was well for about 10 months. Then several keys started clunking. It is no fun playing through that sound!! We emailed the service department which responded promptly, requiring us to send a video of the problem. We did. They said it was being passed to their "technical experts" for a solution. Its a month later. No further response. No answer to our follow-up requests for a solution. In other words, there is NO SERVICE FROM THIS COMPANY. And the piano is not worth any amount of money. Do NOT buy from Donner.

Horrible company. They claim it will take 20 days to refund me. What a JOKE. I need this money back right now. Why would you claim the money that was pending from my account? Rather than just releasing it back to me? You're rubbish. Avoid.

Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.

Amazing isn't it. Scroll back to the beginning of these reviews and it's 1 star for every one, then a massive flow of 5 star reviews, all from the US and all from people who've never left a review for anything else before. Was gong to make a purchase but I tend to believe the mass of negative reviews rather than the obvious fake positive reviews.

If you want to buy some of the worst musical instrument gear possible, from a company with 0 customer service and stacks of clearly fake reviews, go for it

This company pays for ridiculously obvious fake reviews (see below for a laugh), or their rating would be one star. Just trying to restore the balance.