DonnerdealReviews of donnerdeal.com

Oh man where do I start? Ordered a DST-400 guitar from Donnerdeal. It has been a nightmare every step of the way. Guitar came in pretty quick but the secure packing was lacking, it was double boxed with no padding. So the guitar was sliding back and forth a few feet. Not kidding. Immediately red flags go off. Ok start playing the guitar. Stretch the strings right. Immediately would not stay in tune. Thought it was the tuners. But eventually realized that it was a crooked neck that also caused intonation issues. I contacted for a refund and ask for return label. Created video showing tuning instability and intonation issues. They say they will pay me 14 dollars to fix locally or get return label to return. First off, a set of tuners costs about 50 bucks and labor a little more. So I just decided for a return label. They agreed to send label and then they don't send anything. They say it will go to another department. It never does. Crickets. I check the trustpilot reviews and see what the issue is. Their customer support gives the runaround. Just look at all the canned responses here. I immediately contact paypal. I give them a chance to respond. They say they want me to repair again after they agreed to send shipping label. They want me to end the paypal issue. At that point I decide to escalate to claim. They then email me saying they will take care of it but they want me to cancel my paypal claim. Yeah right. Instead of send the label like the said, they said I should get it fixed locally. Going in circles. They do not make any responses in paypal. They know I have them on the ropes. Paypal will most likely refund me everything. Another issue with the guitar is the design. The tremolo routing wasn't large enough to float and the saddles were not grooved, creating even more tuning issues. Stay away from them. If you are inclined, have some protection like paypal or reverb or ebay. Do not buy direct. Worst Customer service. Bad design. Bad Shipping. Manufacturer defects. Update, Paypal gave me a complete refund. Seller never sent return shipping label. STAY AWAY!

I've ordered a guitar as I'd like to start learning so I placed a order and after couple days I see the tracking said "attempted delivery calling card left"so I politely dropped Donner a email asking when it will be delivered to have the most generic rude reply stating "could you please just wait" and due COVID19 and weather delivery could be delayed which was not the question as Item HAS been attempted, so after that shocking exchange I received my guitar and my mistake I've ordered a right hand instead of left silly me so I've emailed them to do a simple exchange if possible which I receive a email with left hand options .. great so I click onit looked great then it says out of stock ! So I've had to email them saying it's not in-stock then i send 3 more emails asking for refund each time I'm getting different person replying with some generic email finally I get a email saying " would you like to keep the guitar and we offer you a £9 refund" I mean is this a joke 🤣 why would I keep a right hand guitar when it's right handed and I'm left surly a music company understand this so I reply I just want a refund and now I have to send detailed pictures which have to be viewed then I possibly can't return I mean what sort of S**T show is this company I've now gone of even wanting to learn guitar after this drama please guys use another company don't waste your time !!!!!! UPDATE AND REPLY TO DONNER !!! ..... another generic pointless reply I've alright stated I've ordered a right hand guitar... And I've sent atleat 4 emails asking what happens next and stated I want to send the item back you asked me to send photos which I've done 4days ago and still heard nothing at all but you quick to reply on here ???? ... Honestly your a joke of a company just go round In circles saying how sorry you are but never get anywhere !

Don't believe a word from this company. We bought a keyboard for my son, it was a cheap starter; low quality but just about ok. 2 months in and 4 keys stopped working. Emailed and explained the issue. They did everything to avoid taking responsibility and delaying (whilst at the same time gushing effusively about how sorry they were). When they finally accepted it was faulty and promised a refund...guess what? It never came. They posted fake refund screen shots, claimed it was our bank's fault, all an absolute lie. How they have not been shut down and are stil allowed to advertise on Google etc I have no idea. It's gone to Visa Dispute now so we'll most likely get the money back but hundreds/thousands won't. Avoid at all costs. Post Script to Donner's reply; No you haven't refunded the money you liar as you well know. But you will once the Visa dispute authority get on to you. I sincerely hope your company goes out of business and you lose your job.

They are scammers I made a purchase from their site And there is all the evidence with me from a screenshot, the shipping number and everything The product is on stock 50+ And the next day, I did not receive a shipping number or anything, and when I called them, they said that the product is not available in stock And they want to reserve the money for them and give me a discount number on any other product and they do not want to refund the money. And The Customer Service they have all of them is one Person no Supervisor No manager and they are rude and didn't help with anything I call them 4 times and I have all emails from them and they are the biggest liers

I ordered a guitar and when it was delivered it was bad, the paint wasn't good, had bits were it had ran into diffrent colours, the 6th string had already snapped in the post, there was a crackling from the tone pot and the head stock was a strange colour to the rest of the neck. Really really cheap, do not buy!

These people are a scam. Sent me a broken instrument for my son. I’ve asked for a refund and they said the refund is queued up and has to wait to go through the platform which they can’t really tell me when will happen. I recommend you don’t waste your time or money with this organization. Go elsewhere and don’t be tempted by their subpar product to begin with like I was.

Bought electronic drums. Box looked fine. Unpacked, powered up, no sound. None. Called customer service and they have directed me to send a video to the confirmation e-mail. First, the confirmation e-mail is from Amazon, not Donner. Second, a video of a drum set not working? EXACTLY how helpful is that? Amazon should stop carrying this brand. DO NOT BUY THIS PRODUCT!

Absolutely horrible company. Their piano does not work. Arrived damaged and keys don’t work. Contacted customer service, they promised a refund. But then just disappeared. Now they are asking me to ship the piano back at my own cost to receive a refund.