DonnerdealReviews of donnerdeal.com

I ordered a Hush-1 guitar with Arena 2000 deal for Christmas. Received the guitar in a beat up box and when I opened it I found a battery already in the guitar, parts missing and an email from someone else who bought the guitar and found it to be defective and sent it back. The Donner people did not even bother to open the returned box. They just slapped a shipping label on and sent it to me. I immediately contacted Donner and sent the requested pictures and asked for a refund/return for the whole package. That was December 22nd. Now, over 3 weeks later and many frustrating conversations with their customer service I still have nothing. Customer service just apologizes and blames it on the Logistics department, and keeps assuring me I will get my refund in a few days. I’ve asked to speak to managers, higher ups, the “Logistics department” and keep getting told it’s not possible and to just keep waiting. Why should any refund take this long??? Absolutely horrible experience so far!! Hoping Donner gives me back my $469.59 soon. Bad enough they ruined Christmas. *UPDATE - got an email from Donner few days ago offering a replacement Hush-1. I notified them that I already bought the Hush-X while waiting for my refund and would like the refund and not another guitar. Have not heard back as of yet. Who knows, took over a month for first response. Also, seems like Donner customer services out of service. When you call there for the past several weeks, either just goes dead or gets a busy signal.

THIS IS MY PERSONAL EXPERIENCE AND MY OPINION TO STAY AWAY FROM THEM!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE. ANSWER EMAILS 4 DAYS LATER (IF AT ALL). SHIPPED IN THIN CARDBOARD AND GUITAR WAS DESTROYED WHEN DELIVERED TO MY DOOR! THAT SAME THIN CARDBOARD HAD 20 PIECES OF OLD TAPE ALL AROUND IT FROM PREVIOUS USES. THEY DIDN'T EVEN USE A NEW BOX FOR MY PURCHASE (HAVE MULTIPLE PICS). THEY ALSO USE VERY LOW QUALITY HARDWARE ON THEIR GUITARS. I KNOW THEY ARE LOW BUDGET GUITARS - BUT STAY AWAY FROM: DONNER GUITARS / ELECTRONIC PRODUCTS PERIOD!!!

Total scam. Ordered the ‘holliballs’ got a receipt from wellnie inc. No response to several inquiries as to where my order is. They are still advertising all over fb, instagram and Pinterest.

I ordered and paid for a Connor back pack guitar even got an order #. Never heard another thing from the supplier WELLNIE INC. I send emails and told no such address. DON'T go for that fake deal on Pinterest. You will get ripped off. This has gone on for over a month. It is a TOTAL SCAM!!!!!

SCAM! I saw an add for a piano for a ridiculously low price and bought it. The piano never showed up at my door.

Fraudulent company that will never refund you for extremely damaged products. I hope they go out of business.

As others have said, I can't believe I fell for this scam of a company. This is such a bummer because the piano I bought is beautiful - however - the power button is bunk so I requested a refund. Their website boasts a "100% risk free 30 day trial" with all their products, but this does not seem to be the case. After not hearing back from their email for days, I called and spoke to a girl who clearly had a "scammer script" right in front of her. I expressed, multiple times, over and over, that I wanted to return the item and utilize their 100% satisfaction policy. She wouldn't accept my request and kept saying she wanted to send a replacement part instead. After minutes of going back and forth, she finally said, "Okay fine, you can do the return, but all the shipping costs are on you. It will be very expensive. So how about the replacement part?" I will be contesting this charge with my credit card company, as well as Klarna (the payment plan company I used) and I'll also be reporting them to the FTC for being scammers.

We purchased an electric piano (Donner DDP-200 Wooden 88 Key Dynamic Graded Hammer Action Weighted Upright Digital Piano for Professional) in May for Mother’s Day, but did not open it or set it up until early July because we were replacing the floor in the area the piano would live. It was kept safe area inside the home until we were ready for it. They keyboard had several keys that would not bounce back up after they were played. I sent an email and heard nothing back until I finally got fed up and filled out a negative review that their automated email sent out. They sent me a replacement piano that has the exact same problem, so this time I requested a return label and a total refund, twice, but there has been no response. I will be calling my credit card and disputing the charges very soon if this ghosting continues.