DonnerdealReviews of donnerdeal.com

Purchased a keyboard for Christmas from Amazon (sold new directly by Donner) and one of the keys did not work. Waited multiple days between each email from their customer service team, giving them order numbers and pictures and dates...to have them flat out refuse to send a replacement for a faulty circuit board. Didn't provide a link to buy one, any advice on what to do, nothing.

This place has the crappiest customer service I have ever dealed with you better hope you don't have to return something or just say goodbye to your money at this place cheap crap Chinese company.

Absolutely zero response from customer support my pedal says that it’s been shipped and fulfilled and UPS tells me that it was returned to sender because they put my street and not my actual address so they had nowhere to deliver it to. It looks like I’m gonna have to go through my credit card company to get a refund seeing how I will not get what I paid for. Buyer beware these people are con artists!

So many of my students make the mistake of buying donner digital pianos and guitars and they all end up throwing them in the trash after a few weeks because they are completely unplayable. Buy your instruments from REAL brands because donner ones are not real musical instruments and cannot teach proper technique. I have even seen donner advertise digital pianos with “authentic touch” but don’t be deceived these do NOT have it, that is a complete lie. Donner is owned by businessmen not musicians, therefore they don’t have a clue what they are doing. DONNER STOP SCAMMING PEOPLE AND POLLUTING THE WORLD WITH YOUR CHEAP JUNK!

I ordered a drum amplifier but they accidentally sent me a smaller keyboard amplifier. Customer service would not send me the product I ordered and would not send me a shipping label to return the product that they sent me by mistake. They only offered to refund the price difference between the two amps with an additional small percentage for the inconvenience. This is absurd because I do not want the keyboard amp.

I put one star but none should be the right answer. I bought a guitar wireless system, stopped working a few weeks after. They sent me a new system, stopped working a few weeks later. Try to discuss with the customer service, no answer. So the only conclusion is : DO NOT BUY FROM DONNER, EASY, SIMPLE. You won't be satisfied by the product, they don't care either, so stay away, buy another product, maybe American instead of this Chinese crap. Buy Chinese, buy twice.

THIS IS A SCAM! BUYER BEWARE! This company sells cheap junk, provides no customer service, and will jerk you around forever if you seek a refund. Note that all the positive reviews are translated from Chinese.

I purchased the Donner DEP-20 digital piano and after several days of playing on it, I noticed that the quality of sound was poor on the higher notes, not sure what the issue was, but it sounded like the notes were muffled and the only thing I heard was me striking the keys and not the tones. I reported the problem to the company and they said it was fine per my wave file that I sent them. I decided to return the piano within the 30 day time frame and requested their RMA to do so. That's when they started jerking me around, trying to burn up the 30 day return policy window via emails only (they have no available telephone number to the public to contact them). This company DOES NOT HONOR their return policy. Their customer service is very poor with assisting the customer with product problems. I learned a lesson and would not recommend this company to anyone. Buyer beware.