Chad E.
Damage shipment; hoping for a response
I’m hoping to be able to change this to 4 or 5 stars once I hear from Donner. Our piano arrived with a crack straight through the bottom support that houses the pedals. Disappointing but not a deal breaker given our modern shopping reality. However, like others, I have sent two kind emails and a website form fill to Donner and have yet to get a response with next steps and replacement details. Hoping this post nudges them to respond. Planning to report back. Thanks!
Response from DonnerdealDec 15, 2021
Dear customer, Thank you so much for your support to our products. We are deeply sorry for the issue related to your experience. We have contacted you for a resolution through Email. Sincerely, Customer Service



