DonnerdealReviews of donnerdeal.com

Guitare commandée le 29 novembre et le 24 décembre toujours rien reçu. Paiement encaissé. Pas de réponse aux mails . Je ne recommande pas ce site

Do not buy from this company. Had apparently run out of stock of a particular keyboard but insisted that we purchase something else. When we stated we wanted a refund they said it would take 2-3 weeks. We had to escalate it through PayPal, who refunded us. No doubt they are still trying to recoup their money.

ABSOLUTELY UNDER NO CIRCUMSTANCES BUY FROM THIS COMPANY! Their idea of customer service is to return an email 4-5 days later - every time you need to ask a question to the inadequate responses. You simply cannot connect with anyone who responds in a reasonable timeframe. They make logistics issues the customers and offer no assistance. I am shocked that a company with service this poor is allowed to operate in Australia.

What a HORRIBLE consumer experience. I accidentally ordered 2 electronic drum sets. Immediately emailed them to request cancellation of the first order, and opened a ticket through whatever ticketing service they use on their website. The ignored my emails, sent both drum kits and charged me for both and now will not reply or respond to emails. There are literally dozens of other companies to use for an electronic drum set and I recommend you use ANY of them but Donner.

I ordered a guitar tuner on Nov 30th , it’s now Dec 19th and no item , no confirmation of shipping and NO reply to emails. DO NOT buy from this company, in my view they are SCAMMERS

I purchased an upright piano on November 29th, planning ahead for our kids Christmas gift. At the time of purchase, the website said it had hundreds in stock. I received a “thank you for your purchase, we are getting your order ready to be shipped”. After not hearing anything for over a week I reached out to service@Donnerdeal on December 8th. They FINALLY replied on December 14th: Dear Anthony, Thank you for your email, We are sorry to inform you that the item you have ordered is out of stock, would you like to exchange it for another item from our stock? if not, we can arrange another solution. Looking forward to hearing from you soon. ​ Best regards, Noor DONNER Customer Service Team. I immediately replied with the fact that there were many available at the time of the purchase, but at this point I’m desperate and will take a different product. I even gave them my cel number to call to get this sorted out. Here it is December 18, 7 days before Christmas, and still no response. No call. No email back. No piano. My credit card has been charged for 3 weeks now and still no Christmas present. I came express how frustrating it is trying to deal with this companies customer service. Be warned.

Do not purchase. Ordered a product on 4th December. Numerous emails, twitter, Facebook and Instagram messages. Finally got a reply on messenger... Now after 2 weeks they state they've lost package.. Still can't a reply for a refund. AWEFUL COMPANY EDIT... After complaining via email (never replied) Instagram, Facebook and twitter I finally got a reply.... Far to late to be bale to purchase anything else in time for Christmas... No apology, no reason... Nothing... for info... I purchased from GAK and I had a yamaha delivered within 19 hours and had 4 emails to confirm delivery etc!

DO NOT buy from this website for ANY of their XMAS deals, they don't honour refunds and they don't deliver goods! Lies and deception from this website. Still waiting for my refund for a Lyre Harp which they did not deliver they practically stole money from me.