DonnerdealReviews of donnerdeal.com

If I could give 0 stars I would! The worst customer experience I’ve ever had. I’m still waiting after 3months for a refund on a child’s violin. The customer service team seem separate to the actual business and therefore just make promises that don’t happen. I’ve had to chase for updates each time and still the refund hasn’t come. Absolutely appalling. Additionally the products are poor quality. Don’t waste your money- buy elsewhere! Edited, further to the response below… the problem is not that the donner customer service don’t reply, they do and quickly, they promise the issue will be resolved and then nothing happens. Eventually after numerous emails and threatening with legal action, over 3months later the refund has been issued.

The merchandise is adequate for a tonedeaf novice. Customer service sucks and they apparently don’t live up to their return policy. No phone number, just an email. I have been trying for the last 2 weeks to return a defective product that was broken due to inadequate packaging. Buy from somewhere else and save yourself the hassle.

My husband bought a guitar that came damaged, sent images, but had issues being able to send a video. They eventually got past this and were working toward a return then they demanded a video again. This return process has been a month or more and i feel like they are just trying to get beyond the return date which is absolutely shady. This company will only email and not make a phone call to anyone. I would not waste my time with them because any issues you have will be taken as a joke. It is beyond frustrating attempting to work with these people and we are stuck with a broken guitar and no way to return it. They will not provide an address for a return even if we provided shipping for the guitar. We are back to square one after a month and it is beyond frustrating

DO NOT TRUST! Still waiting for over £300 refund (2months) because they advertised a piano as in stock but then stated not available. I actually wonder if it sells anything at all and is not just a scam

Well: I wrote this review here and got a reaction. I was told I could get a guitar from the German stock and get a refund of 10 pounds. I was glad with the news, asked them to send me the guitar from Germany and give the 10 pounds to charity. And what happens? Again nothing. No communication. I know these are the holidays, but a firm that wants to be on the worldmarket should keep in contact. I'm very disappointed again and will try to get my money back.

We ordered an electric piano for our 10 year old daughter for Christmas. Received the order in a timely fashion, but the box had sustained pretty significant damage in shipping. Upon our daughter opening her gift on Christmas morning we discovered the piano had also suffered pretty significant damage. I promptly emailed explaining and attached pictures of the damage and received a quick response. Unfortunately their solution was to offer me 10% of what I paid to keep a piano that may as well just be a large piece of garbage. When I emailed back to say that was an unsatisfactory solution, they offered me 20% of what I paid. I responded again to tel them this was their problem to solve and that I would not accept anything but a replacement or a full refund, their responses quickly stopped. Waiting now for any kind of update...

This company advertised a microphone set for a ridiculous price. I paid for it 4 months ago. They kept telling me that it was out of stock and that they would send it once back in stock. 4 months later they won't respond and now shut down my account. This company is nothing but a bunch of sinister nefarious crooks! Avoid this company at all costs. Update: 1.10.22 The company just replied to this review on here saying to email them and they'll square things up. That's another lie. They said the exact same thing 3 months ago. They stated in the email they want me to confirm my address and they'll send a substitute. Just lip service. Until now I email them and no response and no item that I ordered. I even emailed them last week, nothing. Do yourself a favor. Stay away from this overseas company that thinks they are not accountable to U.S. customers or U.S. trade laws.

ABSOLUTELY UNDER NO CIRCUMSTANCES BUY… ABSOLUTELY UNDER NO CIRCUMSTANCES BUY FROM THIS COMPANY! Their idea of customer service is to return an email 4-5 days later - every time you need to ask a question to the inadequate responses. You simply cannot connect with anyone who responds in a reasonable timeframe. They make logistics issues the customers and offer no assistance. I am shocked that a company with service this poor is allowed to operate in Australia.