James B.
Not happy
Not happy. I initiated contact with DWD around Sep. 11. Soonafter I spent 45 days in the hospital ICU and recovery after a stroke. My brother managed my phone while I was down. He didn't answer calls, but he did keep it charged and check my emails and paid my bills. When I came home, I discovered that DWD had called my phone at least 100 times, left about 36 voicemails from multiple DWD reps, and left several emails over that 45 day period and they're still calling. If you don't answer them, they will stalk you worse than any bill collector. Pissed me off.
Response from Done with DebtOct 28, 2024
Thank you for bringing this to our attention. We're truly sorry to hear about your experience, especially given the difficult circumstances you've been through. We apologize if our outreach felt excessive and caused additional stress during your recovery. Our intention is to provide prompt support, but it’s clear that we fell short in respecting your situation. Please contact us directly at [email protected] or (949) 502-0340 so we can adjust our communication approach to better suit your needs. Your feedback is valuable, and we appreciate the opportunity to make things right.