Donor in U.
Deducted my account but failed to deliver donations to target charities
Caution alert for dealing with this company Donate Stock, who took my appreciated stock and unbeknownst to me put it directly into their OWN 501c "Donate Stock Charitable" and in multiple cases failed to transfer it into the target charities specified by me the donor. Donate Stock evidently pressed the target charites to "register" with them, and on multiple occasions when the target charities elected not to "register" with Donate Stock, Donate Stock Charitable simply kept my funds (stocks) for themselves, and did not refund me or even advise me after 4+ months that the intended recipient charities did not receive the stocks/funds I donated. Donate Stock's online dashboard misleadingly shows the failed transactions Donation Status as "Complete" although the stocks/funds have not been delivered to the target charities or refunded to me . It was difficult to speak to Donate Stock directly or via phone, as their main interface is their web portal and an online chat thread with their staff. The only somewhat positive note is that someone at Donate Stock has replied to the chat promising to try contact the intended recipients, however follow-up / resolution has not occurred at this writing. The donated stock value has deteriorated severely since donation date due to market downturns so this adds uncertainty about what will happen to my donated assets - timely delivery from Donate Stock to intended recipients and accurate reporting to the donor was obviously essential for these transactions to be viable, and failed unreliably.
Response from donatestock.comOct 23, 2025
Thank you for sharing your concerns - we have been unable to reach you directly so I'll respond publicly. First, we host stock gifting pages for every nonprofit in good standing (1.4 million) to allow our registered stock donors to support any nonprofit they choose. When they donate to a nonprofit we do not yet know, we process these gifts through our 501c3 Donatestock Charitable and contact the recipient to arrange payment. In this way we operate like a Donor Advised Fund. In some cases we do not hear back from the nonprofit but we continue to try. If after 30 days we are unable to reach them, our policy is to send a check and an email with an explanation and the donor's contact info. In a few cases (including yours) some small payments remained pending beyond 30 days. We've since resolved that error. As to your other concern, please rest assured there is no loss of value during this time - our 501c3 sells the stock on receipt. Based on feedback from users like yourself, we have added clear language that explains how this all works. We'd welcome your feedback and hope to serve you - and the nonprofits you support - again in the future.