Domi Outdoor LivingReviews of domioutdoorliving.com

Response from Domi Outdoor LivingJun 9, 2026

Thank you for your detailed and honest feedback. We’re truly sorry to hear about your frustrating experience with the assembly process and the hardware quality. We hear your concerns: The small screws and difficult alignment clearly caused unnecessary strain. The need to find alternative fasteners and worry about rodent-proof gaps should not be part of your experience. This is not the level of quality or design we aim for. Your comments about magnetized screws, better hole alignment, and bottom gaps are being shared with our product team immediately. Our service team has sent you an email regarding these matters, we'd like to arrange replacement parts or a partial refund to make this right, you may check the email so that we can proceed:) We also want to document the specific gaps you encountered to improve future designs. Thank you again for pushing us to be better. We clearly let you down here, and we appreciate you giving us a chance to learn from this.

Response from Domi Outdoor LivingJun 9, 2026

Ty for your kind feedback! We're glad to hear that your gazebo arrived quickly and in perfect condition. It’s great that the assembly went smoothly, and that you’re impressed with the quality and sturdiness of the materials. Knowing that the gazebo now adds value to your outdoor space and that you're happy with your purchase truly makes our day. Thank you for choosing us!

Response from Domi Outdoor LivingJun 9, 2026

Thank you for sharing your experience in such detail, and we’re genuinely glad to hear you were able to successfully assemble the gazebo and are enjoying it so far—especially over your hot tub. That sounds like a great setup. That said, we sincerely apologize for the delayed delivery of the final box and the frustration caused by unlabeled parts. While we rely on third-party carriers for shipping, we understand that the breakdown in communication and timing impacted your weekend plans. We’re actively reviewing how we can better coordinate with delivery partners to prevent this in the future. We also appreciate your feedback on the part labeling. Clear assembly instructions are a priority for us, and we will work with our production team to improve part identification for customers who may be less experienced with assembly projects. Thank you again for your patience and for giving us the opportunity to improve. If you ever need replacement parts or have questions about winter durability around your hot tub, pls don’t hesitate to reach out to our support team. We’re here to help.

Response from Domi Outdoor LivingJun 9, 2026

Thank you so much for your kind words! We’re thrilled to hear that your Domi pergola exceeded your expectations and that you’re happy with the quality, assembly process, and final look in your backyard. Your recommendation means the world to us. Enjoy your beautiful new outdoor space!

Response from Domi Outdoor LivingJun 9, 2026

We’re really sorry to hear that your product arrived damaged and was frustrating to assemble. While we’re glad it’s still usable, this is not the experience we want for our customers. Please accept our sincere apologies. If you’re open to it, we’d like to offer a partial refund or store credit to make things right:)

Response from Domi Outdoor LivingJun 9, 2026

Thank you for sharing your experience and for your continued trust in our brand. We’re so glad to hear that our gazebo cover made your winter storage so much easier — keeping your deck furniture and grill right where you need them. We’re sorry the first cover didn’t hold up through the rough winds, and we truly appreciate you giving us another try. Pls feel free to let us know if there’s anything we can do to support you with your new cover. Stay cozy and prepared for whatever weather comes next:)

Response from Domi Outdoor LivingJun 9, 2026

Thank you for your feedback! We're so glad you find our lounge chairs comfy. And yes, a little assembly required, but most of the parts are preassembled already— we’re here if you need any help putting yours together!

Response from Domi Outdoor LivingJun 9, 2026

We are truly sorry for the delay—especially with your graduation party coming up. We completely understand how frustrating this is. Let me check your order right away and prioritize getting those clips shipped out ASAP. I have informed our shipping team to arrange the clips for you asap, it will be shipped tomorrow, and our service team will share you the tracking info once it shipped. We’ll do everything we can to make this right. You deserve better, and I appreciate your patience.