Lewis
I received the wrong head style with my…
I received the wrong head style with my order. I contacted DollPimp support and they responded to the situation by sending me the correct replacement head at no charge..😊 The team also responded to my emails in a timely fashion..😊 I hope the experience will be used to make things smoother in the ordering process for any future orders.
Response from DollPimp.comAug 4, 2026
Thank you so much for your 5-star review and for your patience throughout the process! We're glad we were able to quickly arrange a replacement head for you and that everything was resolved to your satisfaction. In this case, the incorrect head was unfortunately sent by the warehouse during fulfillment, which is a rare occurrence. We worked directly with the manufacturer to have the correct replacement shipped to you as quickly as possible at no cost. We truly appreciate your understanding and your kind words about our support team. Thank you again for choosing DollPimp, and we hope you enjoy your companion for many years to come! ✅ DollPimp Team