FRANK L.
Fast shipping item not as described or appeared on website
shipping was on time and arrived in good condition problem was item was not as pictured or described i ordered a stock WM head only it was to come with stock tan skin i received a light tan or natural skin doll head the face of the head also only resembled what she looked liked in the photo
Response from DollPimp.comJan 12, 2026
Thanks for the feedback. We’re glad to hear that your order arrived quickly and in good condition. We would also like to clarify that we were not contacted directly after delivery about any problems with the item. We always encourage our customers to contact us directly if something looks wrong, so that we can take immediate action to resolve it. We wrote to you via email after reading your review and we politely requested some photos of the head that was received and the box with shipping label so that we could confirm whether or not the correct item was shipped. At this time, we have not yet received a response. The warehouse does not stock the WM head you ordered in a "natural" or "light tan" skin tone. Only "tan" skin tone, and that is why we wanted to verify it. Regarding resemblance to the product photos: We are unsure if you are referring to the makeup or the head in general. We do note on the product page that the in-stock WM warehouse heads ship with standard makeup and may not have the exact makeup styling shown in promotional images. Variations in makeup appearance are normal and disclosed prior to purchase. The makeup could also be the reason why you might think the skin tone is different. We are certainly willing to help fix the problem if you received the wrong item but we would need the info you were requested to provide via email to do that. We are still happy to help so please email us back so we can look into this. ✅ The DollPimp Team




