MARIO A.
I ordered an S-TPE doll, but they sent me one made of regular TPE. The next day I contacted them, and they played dumb, saying it was the correct material , It also had manufacturing defects.
Manufacturer that rips off customers, beware! My doll had many imperfections, and they acted like nothing is happening.... to avoid giving me my money back. Be careful! I have pictures to prove it....Thanks
Response from DollPimp.comFeb 14, 2026
Hello Mario, We’re disappointed to see this review, especially since we were actively communicating with you and attempting to investigate your concerns before this was posted. For clarity to anyone reading: • We are not a manufacturer. We are a store. • Your order included the S-TPE upgrade, and we have the factory invoice confirming the S-TPE material charge. • We also contacted the manufacturer directly, and they reconfirmed that the body was produced using S-TPE. • You compared the material to an older purchase from a different brand and store. Different manufacturers use different proprietary blends, so softness can vary between brands. A difference in feel compared to another brand does not indicate that the wrong material was used. After that was confirmed, you later claimed defects/imperfections on the body. We did not find any from the photos you provided so we did the following: • We forwarded your photos to the factory for assessment. • Their response was that the images were too unclear/blurry to properly evaluate. • We requested clearer photos from you in order to investigate further. • We did not receive any follow-up images or response from you after that request. We take product concerns seriously and follow a structured review process for any reported issue. We remain willing to review clear documentation if you choose to provide it. Our goal has always been transparency and fair resolution based on verifiable information. ✅ DollPimp Team