Dollar Rent A Car UAEReviews of dollaruae.com

Still awaiting 1000AED deposit despite returning the car over a month ago. Contacted numerous times but emails are ignored. Will not be renting from them again!

Nicht mal ein Stern für diese unzuverlässige Autovermietung. Erst 2 Stunden später den Wagen Bereitstellen und dann vergessen den Wagen abzuholen und ein Monat später von der Kreditkarte für den vergessenen Tag abbuchen, nie wieder. E-Mails werden auch nicht beantwortet

Be careful with them they’re a highway robbery, I rented out a car and never got emailed a rental agreement. I got my into a small accident and attempted to call them 5 times before I got a reply, I was told to get an accident report which I did and it would’ve costed me 520 dirhams that I’d have to pay through dollar rental, so I attempted to call them up to send them the accident report but got no reply so I had to drive back down to the airport to give it to them. When I got there they were trying to charge me 570 dirhams for the accident report and not 520 due to a management fee, after explaining that the police told me 520 dirhams they said they would wave the fee and I can pay it when I return the car. When I got there they stated that they never said they were going to wave the management fee and I have to pay the 570 dirhams. They also charged me for an extra day because I didn’t return the car at 7 am in the morning even though I never got given a rental agreement so I never knew when to return the car nor was I told when I rented it out. Please be careful renting with these guys as they will find any way to take your money.

Be cautious and never trust when returning the car, they always find something extra to charge you for. They are truly unprofessional, so be careful.

I got stuck with my elderly parents in the car for a very long time on the day of the rain disaster. We got stuck in the car and the help came so late after I requested help. They were only helping take the car when you indicated damage to the car. Thankfully the car got damaged and they could take the car out of the flooded area. The staff were highly careless, only thinking about the car. Humanity was dead for them. I asked for help many times but they said the toll truck was coming but nobody had come for a very long time. I understand that there might be delays in the toll truck arrival but in that case, they should have told me to leave the car there. I could not leave the car because they did not let me leave it. On the 16th of April 2024, we had to stay in the car along with my parents for 12-13 hours. When the morning came, I literally begged for help from other vehicles to drop my parents off the home. I could not come as the car was damaged due to rain, and I waited for the toll truck for an additional hours of 8-9, so I waited in the car for a total of 20-21 hours. While getting the police report, they gave me the wrong information first and I got confused, they did not answer my messages on time, and they did not ask if I was good while in the car. They only thought about the car, they were careless about human life. Also, both my dad and my mom got highly sick due to the bad experience of that day. I have still been dealing with their health situations. There are other negative details but this complaint is so long and I think enough for people to understand what this company's mentality is. Even though I told them these, they did not care anything about us. All they thought was that I give them back the car with minimum issues. That's it. I strongly recommend people not to rent a car from this company as you might encounter a scandal like me. I will never rent a car from them again. I also told many of my friends not to rent a car from this company. Plus, I will keep telling other people to stay away from them.

If you want yourself a nervous breakdown, you‘ll get it. They were late delivering the car, aprox 2-3 hours. If the car stops working or you face any problems, good luck with getting anyone to respond/call you in timely manner. Waiting is the only constant you get from them and endless „sorry“. And yes, they block a certain amount on your credit card and you learn about it later, nothing is mentioned during your car booking.

My experience with this car rental company was anything but satisfying. Despite a promising start, my second encounter left me deeply disappointed. I initially asked for an MG, but all they could offer was a choice between a Duster or Groover. I opted for the Duster, and I was assured that I could switch within a week, but it took a whopping 26 days for them to fulfill their promise, despite my persistent reminders. The Duster itself left much to be desired; it lacked essential features like CarPlay and a camera, and its bulky size made parking a nightmare. When I tried to exchange it for an MG, I was given a worn-out, scratched vehicle that was an absolute pain to drive. Despite my efforts to extend my rental, the poor condition of their fleet and their terrible service forced me to decline. Their communication skills were terrible; they said they would pick me up at 10 PM. I was ready at 10 and waited outside. At 10:25, the driver asked for my location. Then, at 10:40, the driver told me he would arrive in 1 hour due to traffic. However, there was no traffic in Dubai for at least 2 hours!!!! He eventually arrived at 11:36 PM. It was too late! Everything was really bad. I've never had an experience like this before. In conclusion, I urge my fellow citizens to steer clear of this car rental company. Their lack of professionalism, poor vehicle maintenance, and disregard for customer satisfaction make them a liability. Save yourself the trouble and choose a more reliable rental service in Dubai. 🚗👎.

They will mislead you about their terms, take your money and then demand a deposit when their entire website is screaming NO DEPOSIT REQUIRED! If you want to cancel, they will hold your payment for a month and if you deposit using a debit not credit card, they will only return it after 30 working days - which in real terms is SIX WEEKS - after your rental is complete. I won't even be in the same hemisphere in that time. I specifically booked with them for the promise of no deposit, I paid for all excess insurance etc. and they still hold me and my cash hostage at the last minute trying to extort more money from me. Their customer support works only when there's cash involved. Don't bother sending them any emails or using the Chat on the site - it's a black hole, you never get any responses. I sincerely hope they go out of business because that's not the way you treat customers. Just be upfront about everything first, like other companies. But no, they try to con you into making a booking you can't get out of.