Dollar Rent A Car UAEReviews of dollaruae.com

Worst ever car rental Even u need to cancel booking u should pay them more than booking fees Be aware guys i will not suggest u to book this

Two occasions same month. I will never rent from them again. 1- booked a car for one week from 20:30-20:30 they happened to deliver the car early. then come picked up the car on time then charged me one day for their own short coming. noway to reason with them. useless customer service and they never reply to emails dispuring what happened. 2- this the worst. they made up a fine that doesn't exist and no matter how much i contact them to get the details they just dont have it they just put you have travel violation of 575 and no further details. went to Dubai police who said the fine doesn't exist. when I told them this by email they never reply. I will dispute any transaction taken from my account. and not only that will file complaint against at consumer protection.

Do not trust this company. First had problems with the car. Finally gave it back and thought headache was done. Two months down the line nearly £700 ( about 3500 dirhams ) has been taken out my account without me noticing. I’ve now been getting charged on my credit card and it’s now been a week. Someone gave me a phone call two days ago saying the money will be back in your account with 24/48 hours. It’s been over 48 and all that’s happened is I got charged with interest. Why the money got taken out my account you may ask, because they charged my card for the wrong car and thought I probably wouldn’t notice when my agreement ended with them 2 Months down the line. I’ve still not got the money back and all I keep hearing is ill raise the issue, don’t think nothings been raised and seem like they don’t care.

We rented a car from their Springs Souk Branch on the 15th of April for 3 days. Gave the car back and everything was ok, they promised that the deposit on the card will be returned in 14 days or even lesser. Today is the 13th of May and the money is still not returned. Called the customer service up and they say they cannot do anything as this lies with their payment provider (apparently they cannot call them up and can only use email) How absurd is that. Asked to speak to a manager and whether it is morning , afternoon or evening all them are constantly in meetings- they promise you a call back but still no call back. Would sincerely advise anyone- pay a bit more and use more reputable rent a car companies.

They do not pay back deposit in time, they do not answer to email, do not respond to live chat, and do not answer on call. It is a shame company

This kind of companies should not be allowed to operate.

Worst car rental agency ive ever dealt with ! We had extra kms on the car upon return and i had asked a discount in the email Communication since we were renting for more than a year ! No one ever replied and suddenly after 2 weeks they take the money from my credit card without informing or giving me the chance to even pay by sending a proper link for payment . I called and complained and they said theyll get back to me in the afternoon ot mext day morning and till now i havent received any update from anyone and been trying to call them for several days with no answer at all . I also sent an email no one ever replied to the email . They have the worst customer service and they're only after money !

Horrible experience with the car return. Check in card mention minor scratches but they sent a repair card later citing different scratches and an extensive charge. Their staff at the time of check-in reassured that the scratch identified was minor and would not be subject to any additional charge so you can imagine the surprise at receiving a repair statement. This is just plain daylight robbery. If they were true and honest, the branch staff would have answered their phones or even had the basic courtesy to call back. They took over 48 hours to even respond to the email. Clealy, best in class services. I will be filing a complaint.