Dollar Rent A Car UAEReviews of dollaruae.com

The worst rent a car company in Dxb. They did not come on time to collect the car and the customer service rep on the night shift was so rude and argumentative. If I had the option to give a rating below 0 that would be it.

I had a terrible experience with the employee at the counter when I was trying to collect my car. I am usually very calm, but couldn’t believe what was happening. First, when I tried to book a car closer to my location the website would only allow me to book one at the airport, which is about 30 min. away. This was fine, since my booking was at short notice. Upon arrival, the employee asked for my documents, which I presented. I had my driving license only in electronic form through the Abu Dhabi police App, which the employee rejected. He was arguing that their T&Cs state that “All drivers must carry a locally accepted driving license”. Now, the electronic license is a locally accepted license, but he kept on referring to ‘company policy’. Since there was police on site, I spoke with a police officer and they even came with me to the counter to confirm that an electronic copy is locally accepted and that the company should help. When I arrived with the police officer at the counter, the employee spoke with his colleagues and referred to me ‘as the guy who doesn’t have a driving license’. Again, despite the confirmation from the police, the employee didn’t change his mind and kept on referring to ‘company policy’. Then the next employee came and said that my license was not valid, since it was issued in 2013, even though the expiry date on the card states that it is valid until mid-2023 and my rental agreement was for one month. It felt that there was always another excuse. This situation lasted for more than one hour, during which the manager could not be reached, since this all happened on a Sunday! I obviously didn’t want to go home to get my physical driving license, since the taxi fare was about $25 each way. On my last try to convince the employee that their T&Cs do not state that a physical driving license is required, he was just standing there. When I told him that he looked as he didn’t not care, I could see a mild smile on his face. I then wanted to cancel the rental agreement, but I was told that I could cancel online and that the company would charge me one days of rental fee. Again, there was no attempt to provide an acceptable solution, which for example could have been to ask me to bring the physical copy the next day. Bottom line, I have cancelled my rental agreement and lost 2 hours of my time and $50 on taxi fares.

Worst car rental agency ever! Not recommended at all

Service is bad, Cars different than i booked. Fuel was not full as mentioned. Very long time to return the refund (30 to 40 days). Hadden fees (They charged more for fuel while the car returned same as when I booked). They transfer the security deposit through a bank and as a transaction which coast you 65 AED and more! No feedback, No support, No call back. NOT RECOMMENDED NEVER EVER!!!

stay away of them Support is not calling back, no one contacting for car delivery untill I called them after passing the delivery time, delay of 2 hours for car delivery, asking for customer credit card numbers over whatsApp to name a few

2 months went by without returning my deposit of 3,400 AED.. when I checked out the lady in Zabeel branch charged me 173 AED as Salik toll fees, without giving me a receipt only to get an email saying that I have fees of 126 AED that needs to be withdrawn from my deposit.. I have emailed the customer care so many times but without any response.. what a complete scam. I’m trying to find away to alert the authorities since I’m abroad. Can anyone help me with that? I’d appreciate it.

I have been renting with Dollar for years as I was living in Dubai. I have now left the UAE in early May to relocate and am still hassling with them re the final bill. Despite a written agreement which included 2,500 mileage free per month, they are now trying to charge me over AED 3,000 for extra mileage. When looking at the receipt, they are claiming that I would have driven around 1,100kms extra on top of the free 2,500 per month..... The sales guy who was my contact does not even bother to reply, its only the accountants. Also, I replaced a tyre on my own costs as it was simply worn out and I was afraid that it might burst, did not even get that back and again, the sales guy did not bother to reply at all. I would truly just stay away from that company, there are plenty of other really good car rentals in Dubai but Dollar is certainly none of them. Oh and I was also given the wrong information by that sales guy as to where to drop off the car before I left....

WATCH OUT, BANDITS AND LIARS AT WORK HERE! When we arrived at their Dubai airport location in December 2021, they did not have available the 7 person SUV that we had rented (for a very good price). Then they tried to get us to accept a Dodge Charger, which was way too small. We refused and persisted in getting the car we had rented. They told us they would arrange it. Then, the employee asked us to make the rest of the payment. AND THEN.... the employee told me that my credit-card does not work... Over and over again. FINALLY, after spending more than one hour and more than € 100,- in phonecosts with my bank, who told me all is fine with the credit-card, WE HAD TO LEAVE WITH NO CAR AND TAKE A TAXI.... AND GUESS WHAT: THE NEXT 14 DAYS IN DUBAI THE CREDIT CARD WORKED PERFECTLY!! THESE PEOPLE CHEATED AND ROBBED ME AND MY FAMILY AND THEY MESSED UP THE START OF OUR CHRISTMAS HOLIDAY. MY ADVICE: DO NOT RENT ANY CAR HERE!