Tony T.
not happy with the customer service
not happy with the customer service. The product was set to be delivered in November and I was never given a date. I had to call in order to find out the delivery would again be delayed another month. Will not work with Dollamur again Actually your employee did not reach out to me to inform me of this. I had to email and call in order to get an answer. Again the second time the mats were set to arrive NO ONE knew a date. I was simply told that they would arrive sometime in December.
Response from DollamurJan 18, 2018
Mr. Trammell, We apologize for your experience. Unfortunately, when your Swain mats arrived at our facility from the supplier, they were contaminated. When the material supplier BASF informed us of the problem, we immediately removed all mats on the shelf or in transit. The delay was inconvenient but necessary as we needed to make sure the mats we shipped to you were safe. One of our representatives reached out to you on November 2nd to inform you of the delay. If you would like to read more about the material problem, please check out the link below. http://www.foxbusiness.com/features/2017/10/11/basf-recalls-product-after-finding-high-levels-toxic-compound.html

