DollamurReviews of dollamur.com

Online ordering was easy & shipped quickly. My sales rep though was horrible. I emailed for over 3 weeks trying to get information about ordering mat tape & transition pieces. Finally got the discount code & link for the tape, but then it took almost another 3 weeks to get the transition pieces ordered because you can't order those online. I even called the supervisor & another sales person who also did not return my calls. Absolutely horrible customer service from that standpoint.

I order a jug of cleaner and I got a jug of cleaner. What do you want, lollipop? I really wish everyone would just stop asking for "ratings" of everyday, normal business transactions. If I have a problem, believe, you will hear about it. Assume silence is golden.

Upon receipts of the product, I found one of the mats I ordered had poor workmanship. The foam was falling off on certain sections and the heat adhesion was also failing on certain parts. In short, it appeared that the mat looked worn out from prior to use or something. I contacted customer service 2 days ago with an email and I have not received any correspondence since. Update 5-13-2025: Dollamur eventually returned my emails and I was able to return the mat in exchange for a new one with actual quality construction. If you purchase from dollamur, keep the large shipping box in the event you need to do a return. The return process took a long time and it may be par for the course when it comes to these wrestling mat companies. I am upgrading to a 3 star experience from a 1 star experience.

I was sent the wrong size bag. I have been sick the last several days, which is why I haven't contacted you

Only thing I didn't like was no estimated shipping time. Didn't know if it was going to ship next business day or in 3 weeks

Product is good. Long delay in receiving products. Received partial shipment. Second part has yet to arrive.

It is a very joint supporting mat! However it is SO big I can not take this for my practice at the yoga studio, it would not fit. So sadly I can only use it at home or when I’m teaching a yoga class but not when I’m a student. Also it is a slick surface for yoga and more textured material would help greatly.

The product is top notch. I am very pleased with it. However, your customer service has a long way to go. I sent a detailed email with questions regarding several products (carpet-bonded foam and fit-tech rubber flooring). All I received in an email from their "Fitness Manager" was this question, "How can I help you with your flooring?" It's like she didn't even read my email. I then responded with another detailed email and put my questions in bullet-points so they would be easy to see. She never did answer all of my questions. She finally put a quote together for the carpet-bonded foam which answered my pricing questions, but that was after 3 weeks of emailing. I still don't know anything about fit-tech flooring. After waiting 3 weeks to find the price of the carpet-bonded foam and finally receiving the cost I realized I don't have it in the budget right now to get the fit-tech, but it would be nice to have gotten some information for future reference. I am a Recreational Life Director at a university so I have several uses for this flooring, but I still didn't get any information.