Teresa A.
My new dog got zapped really hard four or five times...
My dog got zapped about four or five times really hard the first couple of days that we had the fence. I could not hear the collar beep as he approached the fence so I wonder if the collar was working. It was a used collar that I already had but my vendor cleaned it up and reset it. After that my dog started "going" in the house. I could NOT get him to "go" in the yard anymore. He was terrified of the yard. I called my vendor and he said he would stop by the next week to take a look at the collar and the fence. That was about three months ago and I haven't seen or heard from him. It took MONTHS to get my dog to do his business outside again!!!
Response from DogWatch Hidden FencesOct 16, 2017
Oh gosh. Thanks very much for letting us know! We are very sorry you and your pup had this experience. It is not the kind of experience - with the fence or the local Dealer - we want customers to have. It sounds like you have made progress with your pup, but maybe we can suggest some other things that would help. We'd like to follow-up with your local Dealer to prevent this from happening again. Please give us a call. Please contact Customer Service at (800) 793-3436 x614, M-F, 9:00 am - 5:00 pm, EST. Ask for Madge.Thanks again for letting us know.