DogWatch Hidden FencesReviews of dogwatch.com

Such great service. Explained everything so well. Patient. Best money ever spent

Maybe this is a good company but first impressions are everything. My neighbor had a fence installed by a less than capable employee who trenched the cable onto my property and ran his equipment within 3ft of the utilities on the easement, cutting the drops to my house. This "employee" came to my door and told me he hit the fiber optic drop and that I need to contact at&t to repair his mistake. He then told me that my drop was too shallow and left. when I had gone outside to inspect the damage, I realized that he cut the wire on my property, he then zip tied the back of the property dog fence wire to the adjoining property. He did not call 811 before digging/trenching. He did not hand dig to expose utilities/facilities, he did nothing to protect utilities in the work area. He did however use red spray paint in the area to mark whatever he may have located. As a contractor ( at least a good contractor) would know that only certified locators can use the correct colors and that a vendor is only allowed to use white or pink. Everything about this "employee" with his atitude and technique tells me that this company needs to screen more thoroughly and hire better trained employees. This guy doesn't cut it. Filled a damaged cable report with 811, notified local utilities of this company's work practice, checking with local township to have inspectors verify if this type of work is acceptable. I will strongly urge 811 to investigate this company to see how often they dig without calling in a locate request. Edit 09/24/2023 @DogWatch, I understand that you want only customer reviews posted however, I did not seek your company to write about. Your company sought me by interacting with me in a less than professional manner. You talked to your employee and you know exactly who I am and where to find me. Please, by all means come out and contact me. I will be happy to show you the reason for all of this and can tell you why it isn't correct. Your senior most employee came to my door asking me about my service, (Which cable we have for service.), which I would advise anyone to not give out because it can be a safety issue. I told him both for that reason. We were out of service for two days due to his actions. Your employee had to redo his work because of his own mistake, the at&t service tech could also clearly see the issue and took photos. If this is how your employee does his installs, how many other outages does he cause, and who would know about it unless someone reports it? He was very certain that at&t wouldn't bill me, as if he speaks from experience. It cost me two days of being without service, how much does it cost the utilities to come out and repair drops that didn't need to be damaged? I don't want to write up any business unless it is to either praise outstanding products and service or to warn people of bad experiences. I called 811 to get information about what digging/trenching procedures are for this area and after a 45-minute discussion they said I need to report this. At&t also wanted a report. I would be all too happy to remove this and any other reviews. What is your company's resolve to prevent further outages?

We were completely satisfied with our experience with dog watch! They were true professionals and walked us through everything from start to finish. Our Charlie caught on quick and it’s been a game changer for us, as we can let him explore outside without worry! We highly recommend dog watch!

Very helpful! Great communication & knowledge

Bobby did a great job installing our hidden fence by K9 Keeper and went through the training with my husband and me, along with the important one, our mini Bernedoodle, Gus...Gus seemed to understand what the beeper was about very quickly, so now we can continue his training...We are on a lake and the fence is in the water so Gus cannot swim across the lake...Thank you...

Outstanding product and service. Jonny did a great job showing me how to train my Golden Retriever pup. System is very effective. I would definitely recommend!

They the whole process very easy and clearly explained all options. They handle the process timely and did a great job of following up.

The installation guys were great . Explained everything to me and worked with me and both my dogs to get them trained. Fence works great . My dog always stay in our yard and it’s so nice to let them play in the yard and not have to worry about them going outside our property. My installation was in Altoona Pa