DogWatch Hidden FencesReviews of dogwatch.com

I am terrible remembering names, but the lady on the phone and in the office was absolutely wonderful helping me figure out what I needed to get my puppies equipment up to date. One collar had a broken receiver which the lady helped me replace and another collar had a dead battery which she took care of. She was knowledgeable, pleasant to work with and a great example of quality customer service. Dog Watch is a fantastic company and its people are very customer oriented. I would recommend this company to anyone needing an underground dog fence!

From the beginning of the quote through training our pup; this company has been amazing and so helpful. They explained the whole process, answered our questions, and explained pricing options.

My dog's collar broke and I was advised that there was a $50 charge, unless it was less than 2 years old. When I purchased this product I was assured that it came with a lifetime replacement and no mention of a less than 2 years old policy. I haven't had a chance to go back and pull the original agreement, but I will. Also, I was never advised of any change in policy prior to this incident. I will be doing additional reviews of this bait and switch tactic. Update: Dealer reached out. I still contend there was no mention of time frames, such as the "free replacement withing 2 Years." or "dealer service charges" and shipping and handling. I don't mind paying any incurred shipping cost, if I'm unable to pick it up, but let's face it, a $50 fee is rediculous. While I'm at it, let me say that the digital service extremely sliw and usually reports any issues with the equipment after I have already resolved it, including warnings of Pets pushing the limits of the perimter or breaches. Another example is no warning of a low battery until after battery is dead and by then I have already replaced it because I saw the light change colors. This may be the last time I bother with future DogWatch Products or repairs.

I have had wonderful experiences with Dogwatch. They have come out several times to help me with broken lines and napping out my fence before having work done in my yard. They are always prompt to reply, on time and very friendly. We love our Dogwatch fence and highly recommend this company.

The installation was a breeze for these guys as they are very familiar with their product. They explained everything very thoroughly and had us on our way training our two dogs in no time. The fence works just as they said it would and has great features! It is very simple to adjust the strength of the shock. Our dogs picked up on the boundaries very quick and we couldn’t be happier! I would highly recommend DogWatch Hidden Fences of Chautauqua and Erie Pa

my question was answered quickly

Very personal service. Everyone was very nice and helpful !

Great service and follow up