DogVacayReviews of dogvacay.com

Response from DogVacayFeb 23, 2016

Hi Christina, We truly thank you for your feedback, and suggestions. We are so happy to hear you and your pups have been enjoying being a part of the DogVacay Community. With that said, we do our best to offer coupons throughout the year to both existing and new Guests. We would recommend keeping an eye out for our emails in which coupons are sent; please note coupons are sent most commonly around the Holidays. Please know your feedback is very important to us, and I have also passed this along to our Product Team! If you have any questions or concerns, please don’t hesitate to give us a call at 855.364.8222. Kind Regards, DogVacay

Response from DogVacayDec 17, 2015

Hi Jim, Thank you for your review. I completely understand your concerns regarding the change in fees, and I want to clarify a few things for you. Our Guest fee is a 7% fee. Please note that any Guest that signed up prior to the fee being implemented will not have a fee. Additionally, in order to better support the growth of our business, new Hosts will see a service fee of 20%. That said, all Hosts who joined our community prior to this change, will be grandfathered in and their fee will remain at 15%. Please know, we value the relationships we have built with our Host Community and we appreciate all of the hard work done by amazing Hosts such as yourself, and we want that to continue for years to come. The fees are one way for us to do just that. Lastly, we understand your concern regarding the search results and please know we are constantly working to support and offer opportunity to all Hosts in the DogVacay Community, this includes both new and long time Hosts. With that said, the search functionality and algorithm are constantly changing and we appreciate your feedback. We take all suggestions from our Guests and Hosts into consideration while making updates, and have forwarded your suggestions to the appropriate team. If you have further questions or concerns, please don't hesitate to give us a call at 855-DOG-VACAY (364-8222). Warm regards, DogVacay

Response from DogVacayDec 17, 2015

Hi Jessica, Thank you for your review. Our Premium Policy is designed to protect the Hosts in the event of a veterinary emergency. While it provides up to $25,000 of coverage for Guests pups, it does not cover any property damage in the Host’s home. Please know, we completely understand what a burden this can be, and I can assure you that we are dedicated to creating a wonderful experience for our pets and community members, and we truly value every single one of our Hosts, and the efforts you put into each and every Vacay. With that said, we encourage you to please contact us if ever struggling with an anxious or high energy pup whom you believe may be potentially destructive, as a result of their behavior. We will be more than happy to support you in order to help alleviate any situation. Additionally, to help uncover any expected pup behaviors during a stay, in addition to conducting Meet-n-Greets, I highly recommend having potential Guests fill out our Meet-n-Greet Form and/or our Vacay Guide prior to the Vacay. These forms are located in our Host Resource Center. Both forms ask various questions that can be extremely helpful in uncovering expected behaviors that Guest's may not always be upfront about from the beginning. We again, thank you for your feedback and for being a wonderful Host in the DogVacay Community! Warm regards, DogVacay

Response from DogVacayDec 17, 2015

Hi Dawn, Thank you for your review. I am sorry to hear you did not feel supported throughout the licensing process. While every municipality is different when it comes to requiring business or kennel licenses for providing pet care services, we feel it is ultimately the responsibility of our Hosts to ensure they receive the appropriate licensing from their municipality. As agreed to within the Terms of Service, it is every user’s responsibility to be sure that they’re in compliance with all local regulations. Additionally, we understand your concern regarding the search results and please know we are constantly working to support and offer opportunity to all Hosts in the DogVacay Community, this includes both new and long time Hosts. With that said, the search functionality and algorithm are constantly changing and we appreciate your feedback. We take all suggestions from our Guests and Hosts into consideration while making updates, and have forwarded your suggestions to the appropriate team. Please know, we value the relationships we have built with our Host Community and we appreciate all of the hard work done by amazing Hosts such as yourself, and we want that to continue for years to come. If you have further questions or concerns, please don't hesitate to give us a call at 855-DOG-VACAY (364-8222). Warm regards, DogVacay

Response from DogVacayDec 17, 2015

Hi Mary, First and foremost we appreciate your concerns about current Host search results. We are constantly working to support and offer opportunity to all Hosts in the DogVacay Community, this includes both new and long time Hosts. That being said, we take all suggestions from our Guests and Hosts into consideration while making updates, and have forwarded your suggestions to the appropriate team. We again, thank you for your feedback and for being a wonderful Host in the DogVacay Community! Warm regards, DogVacay

Response from DogVacayDec 17, 2015

Hi Rachel, We are so happy to hear that you are enjoying your time as a member of our community! We sincerely thank you for very detailed and honest feedback. Please know, DogVacay is always working hard to make improvements to our site as we grow, and we take all suggestions from our Guests and Hosts into consideration while making updates. Your suggestion has been forwarded to the appropriate teams. We again, thank you for your feedback and for being a wonderful Host in the DogVacay Community! Warm regards, DogVacay

Response from DogVacayNov 23, 2015

Hi Mike, We would like to start by sending our appreciation, we take Host feedback very seriously, and are truly thankful you reached out. As mentioned, a number of new DogVacay Guests are currently seeing a service fee between 5%-9% of the total Vacay costs. This service fee has not been applied to any existing users, so you do not have to worry about any of your long-time repeat clients being impacted. I can assure you that the Guests who have been affected have been clearly notified of the Service Fee. As a service provider for both Hosts and Guests, having a service fee on both sides is very common in sharing economy marketplaces like DogVacay. Our Hosts receive commercial general and professional liability insurance, as well as coverage for veterinary care for issues that may arise during a Vacay. They receive support from our Customer Care team, including our 24/7 Trust & Safety team, and on the most basic level, they benefit from DogVacay’s marketing and their access to the website and mobile app. Last, we also wanted to provide the most up to date information in regards to the Host Premium Profiles, this feature is not longer being offered. We again, thank you for taking the time to offer us incredibly valuable feedback. We are very thankful to have you as a Host in the DogVacay Community! If you have any further questions or concerns, please feel free to give us a call at 855.364.8222 Warm regards, DogVacay

Response from DogVacayDec 17, 2015

Hi Laura, We appreciate your feedback! To begin, we appreciate your concerns with the Trust and Safety Fee that affects new Guests, please know we strive to be as transparent as possible with Guests and clearly state it on the checkout page before they book a reservation. Implementing this fee allows DogVacay to continue to provide support, tools, and marketing for Hosts. In addition, we truly value your feedback in regards to the current booking process and photo update options, and have forwarded this feedback to the appropriate teams. DogVacay is continuing to make improvements to our site as we grow, and we take all suggestions from our Guests and Hosts into consideration while making updates. We again, thank you for your feedback and for being a wonderful Host in the DogVacay Community! Warm regards, DogVacay