DogVacayReviews of dogvacay.com

Response from DogVacayJun 2, 2016

Hi Eric, Thank you so much for taking the time to leave your feedback. We are thrilled to hear you have found such a wonderful Host for you and your pup! In terms of promotions, we often send various promotions to both first time customers, as well as loyal customers. We are also working on a possible Guest rewards program as well, which we hope to bring to you soon. In the meantime, be on the lookout as these promotions are sent directly by email to Guests in the Community. In addition, as each Host is free to set his/her own rates, many will offer discounts on extended stays or repeat customers! We truly hope this information is helpful in some way! If you have any further questions or concerns, please feel free to give us a call at 855.364.8222. Kind regards, DogVacay

Response from DogVacayApr 12, 2016

Hi Lindsey, We truly appreciate your feedback! First and foremost, we apologize for any inconvenience or confusion this experience may have caused. We hope to offer better clarity as to why a Host may be temporarily removed from search results. We do have automatic features in place that may temporarily hide a Hosts profile in Search Results based on their responsiveness and/or booking history. We take responsiveness very seriously, and this feature is in place to ensure all Guests are reaching available Hosts, and to ensure Hosts are responding to all Guest inquiries. We strive to provide a wonderful experience to all members of the DogVacay Community, and this is in place to offer the best possible experience. We again, thank you for your feedback. If you have any questions, or concerns, we are here to be of assistance at anytime at 855.364.8222 Warm Regards, DogVacay

Response from DogVacayApr 13, 2016

Hi Liz, Thank you so much for taking the time to share your feedback! We absolutely are and have been aware of the inconveniences that comes with the fact that we currently are only able to charge in U.S. dollars. Please know, this is very much on our radar and we are looking into other options for both payment and payout methods. We are hopeful this will be something available to the DogVacay Community in the near future. We recommend checking all emails from DogVacay, as we will of course reach out to the Community when important changes are made. We again, thank you for your feedback! Kind Regards, DogVacay

Response from DogVacayFeb 25, 2016

Hi Sandra, First and foremost, we are so sorry to hear about this experience. We can't stress enough that this is in no way reflective of a typical DogVacay experience. Please know that I have forwarded along the information you provided to our Host Management team for review. We take our Guests and Guest pups' happiness and safety very seriously, and we are committed to having the strongest community of Hosts possible. The Host Management team exists not only to vet and approve new Hosts, but also to educate, support, and monitor our existing Hosts. That being said, if you would like to edit the original review you left for your Host, you are welcome to send an email directly to [email protected]. When reaching out to our reviews team, we ask that you please include the Hosts name, the updated review you would like to post, along with a star rating between 1-5. I truly hope this information is helpful! We again, send our sincerest apologies for this experience. We look forward to hearing from you and being of further assistance. If you have any additional questions or concerns, please feel free to give us a call at 855.364.8222. Kindly, DogVacay