DogVacayReviews of dogvacay.com

Love the ease of using dogvacay, but don't like that there is a trust fee every time I book services. It should be a one time fee and not a percentage every time I use the service.

I have talked to 5 different sitters and have used 2 for my 2 dogs. The level of experience/expertise among those I talked to varied greatly though their prices were comparable. Also it seems the percentage that dogvacay takes out makes the sitters have to charge more to make any money. One sitter told me you take out 20%. Is that right and then you add your fees??!! If that is true, that is a lot.

I have thoroughly enjoyed my experience with Deborah, where my dog goes each time I'm away. The only downside to using Dog Vacay is that you have to pay in full at the time of booking. So, even though one of my trips wasn't for a couple of months, The charges came through on my visa.

Dogs were good. Payment method good. 20% of total fee for your services is too much. Something lower, 10-15% would be more reasonable, and competitive with other services.

The DogVacay website is not as user friendly as it could be. I am both a sitter and customer. It is awkward when I need to change a price. I don't like the fact that the site sends a decline when changing price on a price quote. I have also sent a suggestion for having a place to make notes for dog sitters on each dog we sit. For instance: if I sit a dog that has food allergies, or takes medication at a certain time, I would like a place to note "food allergies" for that dog on his profile which only I can see. It would also be nice for the dog owner to have a place to write directions for their dogs care that the sitter can access. For example: Veterinarian's information, amount of food to feed and how many times per day, or if a dog has certain commands that they follow and such.

Melissa is awesome, I'm really glad I found her to take care of Cheyenne when I need, but Dog Vacay need improvement. In my last review I made a comment about it and the excuse was that they are "working" on. Not convincent.

Many of the sitters also use other sites and never update their calendars which makes it frustrating when trying to find a dog sitter.

In my first experience I had trouble when I signed up and that first appt. My credit card was charged but I hadn't received any indication that the appt had been made. After trying to figure out how to reach them, I called into some kind of answering service & the person I spoke to didn't understand and couldn't go into the website see if I had a booking or not. He said he would have to call someone and it would be soon. It was the next day before anyone called and I thought he was rather rude. The problem was fixed, I left my dog for a week with a sitter. I made a second booking for an overnight and everything from booking to writing about my sitter went just fine. I sensed they had grown into better business practices after several months. It's a great idea & a very good way to leave your pet.