Lynne
Generally, not pleased
I am a sitter and there are a number of issues: The website is confusing - messages that are not organized in a way that makes them easy to find. Rates are static and don't have the ability for inputting various rates for puppies, holiday stays, etc. Instead, there is a negotiation on a case-by-case basis which is not effective or efficient (for both sitters and owners who should know what what they are getting when they review potential sitters. Customer service has never really helped me with anything. I get a standard, almost scripted response and nothing has ever been resolved.
Response from DogVacayNov 23, 2015
Hi Lynne, First and foremost, we sincerely thank you for taking the time to write such an honest and detailed review, and providing us with incredibly valuable suggestions. DogVacay is constantly working to make improvements to our site as we grow, and we take all suggestions from our Guests and Hosts into consideration while making updates. We have received feedback in regards to messaging organization, and I am happy to report that updates are in the works that we are very hopeful will be a tremendous help to both Hosts and Guests. Additionally, we have passed along your suggestion for additional rate options. This is a feature that is currently being explored, as you mention, in means to offer Guests more service options and to create more business for Hosts. We again, thank you for reaching out to us, and being such a passionate Host in the DogVacay Community. If you have any questions or concerns, please always feel free to call us at 855-DOG-VACAY (364-8222). Sending our best, and continued support, DogVacay