DogVacay Reviews | Read Customer Reviews of dogvacay.com

DogVacay Reviews | Read Customer Reviews of dogvacay.com

DogVacay reviews

Showing 21 reviews with 1 star · Clear filters

Barbara
Jun 22, 2016
Stay away from them
Stay away from this company. My dog was lost while he was in a pet sitter home and was hit by a car, his hip was dislocated and he needed surgery twice and physical therapy. Dogvacay just paid for the first surgery, they said the second one is not their responsibility. Of course, the second surgery was a direct result of the accident occurred during the vacay. Also I send a report from our Vet to DOGVACAy explaining everything and they are still saying that will not pay anything else. Now my dog will be lame the rest of his life and I have had to pay more than $5,000 in surgery and physical therapy.
Response from DogVacayJun 23, 2016
Hi Barbara, We first of all just want to once again apologize for your experience. Please rest assured that our number one priority is the safety and health of all of those in our Community; our Hosts, Guests, and both their pups alike! In the extremely rare instance we receive a call regarding an incident/injury we assure that the case is immediately passed to one of our Trust & Safety specialist to handle. This is an entire team trained to handle any type of emergency in addition to any type of Veterinary related inquiries and to ensure the pups receive the care they need. I see you have a pending case with our Trust and Safety team about Shaggy. Our Trust and Safety team is available 24/7 if any issue arises on vacay and will work with you regarding our medical coverage. Our medical coverage is there to protect pets while on vacay when they are sick or injured as a direct result of the vacay; but doesn’t cover any pre-existing issues or undiagnosed illnesses. Best, DogVacay
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Shannon
Jun 7, 2016
HORRIBLE dog sitter!
We have had great experience with other dog sitters on DogVacay, however the dog sitter we had last weekend disregarded all of our instructions, had animal control pick up our dog after she got into a scuffle with his, refused to speak with us when we stopped to pick up our other dog, and sent us very rude messages. He also lied to us and told vastly different variations of what happened to both my husband and me, and Doggie Vacay. He is an unfit sitter and should not be on the site.
Response from DogVacayJun 10, 2016
Hi Shannon, Thank you so much for taking the time to leave your feedback. The safety of all of our Guests, Hosts, and of course, their pups, are our number one priority. We provide our Hosts with on-going education on how to best handle a situation where two pups may not get along. Please know the situation you encountered with this Host is extremely rare. In this case, we are taking our time to investigate every detail to ensure this does not happen again. If you have any additional questions regarding this, please contact our Trust & Safety member you have been in contact with. Warm regards, DogVacay
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Ronda
Apr 12, 2016
Great first visit
My dog's first stay w dog vacay went really well. Jill and her husband were obviously dog people when we met them. My dog was welcomed right and Jill sent pictures and updates which I really appreciated.
Response from DogVacayJul 11, 2016
Hi Ronda, Thank you so much for your review! We noticed you had a good experience, however only gave us 1 star. Would you mind updating the star rating to reflect your experience? Thank you again so much. Kindly, DogVacay
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Tereatha
Apr 12, 2016
Disappointed
My father was ill so I made an appointment with my regular DogVacay host for 7:00am; however, my father took a turn for the worst so I drove to the Bay Area earlier that morning (4am?) with my dog in tow. My father was in critical condition and doctors advised us to get his affairs in order. I totally forgot to cancel, realizing after settling back, I contacted the sitter very apologetically and receive a note from them saying, basically, my dog was no longer entitled to come back and they requested a full refund on what I had prepaid. I was ok with loosing the money for the day I failed to cancel; but, to just ban my dog for the future, was ..... I have a large breed dog and DogVacay had only one host in my area so I can no longer use their service. I was disappointed that the host was unsympathetic.
Response from DogVacayApr 13, 2016
Hi Tereatha, First and foremost, I want to apologize for your unfortunate experience with one of our DogVacay Hosts. Please know, our Guest and Guest pups' happiness and safety is our top priority, and I cannot stress enough the fact that in no way is this a reflection of a typical DogVacay experience. That said, I went ahead and searched your location and it does seem there are a few new Hosts in your area that may be a good fit for you and your pup! If you would consider giving DogVacay another try, we would encourage you to check out the new Hosts in your area and setup a Meet-N-Greet! We truly thank you for taking the time and feedback! Kindly, DogVacay
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Scott in D.
Nov 4, 2015
"Insurance Coverage" is total lie.
Our dog was in the care of a sitter. Within 24 hours of picking him up, he was in surgery, where they cut out a skin eating bacteria on his rump. The vet said it could have been a variety of things - spider bite, bit by another dog, etc. Because our dog suffers from allergies, DogVacay said "oh, that's a preexisting condition" and since the vet can't say for sure what it is, we won't cover the medical bills. So, we're nearly $5,000 in the red, however, our dog had no infection when we dropped him off 5 days earlier.
Response from DogVacayNov 11, 2015
Hi Scott & Chris, Thank you for your review. I am so sorry to hear about your pup's infection, I hope he has made a full recovery! After reviewing your case, I know you have been in contact with Mike, our Trust & Safety Specialist, regarding Newton's Reservation with Shantell. As I am sure Mike explained, given the doctor's notes, it was determined that Newton's injury was caused by a pre-existing condition, which unfortunately means it was not eligible for medical coverage under DogVacay's Terms of Service. Our coverage is in place to offer assistance in the event that a pet becomes injured as the direct result of the Vacay (injury from another pet, broken limb as a result of rough play, ingestion of foreign material, etc.). I am so sorry for the confusion but I hope this gives you a better understanding of our medical coverage policy. If you have any further questions or concerns, please don't hesitate to give us a call at 855-DOG-VACAY (364-8222).
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