Dog is HumanReviews of dogishuman.com

I ordered their 30 day guarantee for hip/joint relief for my Belgian. About 20 days in, they charged my card again for subscription without notice (I guess just to annoy users...). I immediately asked them to refund, as I had not determined whether the product was effective. To their credit, they immediately refunded my $ and cancelled my subscription. Also, after 30 days, my dog had not experienced any improvement; so, I asked for a refund, which they implemented immediately. So, 3 stars for being responsive and standing behind their 30-day offer. Too bad the product did not match Customer service...

I placed my original order with Dog Is Human on September 9. It is now October 7, nearly a full month later, and I STILL have not received my order. Even more ridiculous, I still do not have shipping confirmation for the replacement they supposedly expedited. This has easily been one of the worst online shopping and customer service experiences I have dealt with. After my original order failed to arrive, I spent weeks waiting and following up trying to figure out what was going on. Eventually, Dog Is Human agreed to send me a replacement and specifically told me they had requested expedited shipping to get it to me as quickly as possible. Great. Problem solved, right? Nope. Another entire week passed. I checked the tracking information and discovered the replacement had not even shipped. So once again, I had to contact THEM to ask what was happening. Their response? Apparently the replacement package was also “lost.” How exactly does a replacement package that never even appeared to have shipped get lost? And now, after failing to deliver the original order and apparently losing the replacement, they asked whether I have ANOTHER ADDRESS they can ship to. My address is not the problem. I receive packages from USPS, UPS, FedEx, Amazon, and countless other companies without issue. Somehow Dog Is Human has managed to turn shipping one order into a month-long ordeal involving a missing original package, a missing replacement, repeated follow-ups on my part, and still no product in my hands. What makes this even worse is that I have had to continuously chase them for information. I should not have to monitor tracking numbers myself, realize that nothing is happening, contact customer service, wait for another explanation, and then start the process all over again. As of October 7: • Original order placed September 9 • Original order still not received • Replacement promised with expedited shipping • Waited another full week • Replacement never showed any meaningful shipping progress • Contacted them AGAIN myself • Told the replacement was somehow also “lost” • Still do not have my items • Still do not even have shipping confirmation for the next replacement Nearly a month after taking my order, we are apparently back at square one. Apologies are meaningless when they are followed by the exact same incompetence over and over again. At some point, a company needs to stop saying “sorry for the inconvenience” and actually fulfill the order the customer paid for. Absolutely unacceptable. I cannot recommend Dog Is Human based on this experience, and I would seriously think twice before ordering from them if you expect to receive your purchase within any reasonable amount of time.

They created a subscription on a one time purchase which is basically a scam. Their product has no efficacy since none of the dogs treated are showing any change. One of my dogs opened and ate a full bottle with no visible or clinical effects since we rushed her to the vet as soon as it was discovered. The vet didn’t pump her stomach since she felt it wasn’t necessary due to the lack of any symptoms.

Their customer service is top notch. I emailed them and they got back to me within the hour. They solved my issue immediately.

I ordered one bottle to test out the product being mindful of not getting myself in to some type of subscription. 26 days later i see a charge on my card for another bottle. I immediately emailed them to notify them i did not order this product again and of course they said i signed up for a subscription. I asked for a refund and they denied that request. I mentioned i was not happy and was going to leave a bad review and they gave me a partial refund less $9.00 for a order i did not place. BEWARE

My dog had a small rash on his belly back in June. The vet put him on medication and had us come back in a week. Thus began the saga of weekly $300 vet visits, nightly pill wrestling with my dog, and watching what started as a small rash spread across his entire midsection and down both legs. Eventually, we were dealing with open sores and a weeping, angry rash. It was awful. Our vet ultimately referred us to ISU’s veterinary hospital, and I was mentally preparing myself for at least another $1,000 in vet bills by the time we made it to the end of October. Then I came across The Dog is Human Multivitamin. I honestly didn’t expect much, but within 26 days, Zeke’s skin had improved dramatically. We are now down to the tiniest spot left on his foot, and our vet has told us we no longer need to go to the veterinary hospital. Most importantly, Zeke is back to his normal Shih Tzu-y self — bossy, sassy, and clearly feeling like himself again. 😂 I’ve also started his sister on the vitamins because their skin and coat have never looked better. She has a very sensitive tummy, so I was a little nervous about adding something new to her routine, but we have had zero GI issues since she started taking them. After months of medications, vet visits, stress, and worrying about my little guy, I am incredibly grateful to have found something that seems to be making such a positive difference for both of my dogs. I’m definitely keeping these in their daily routine!

6 weeks made a world of difference! I’m so great full. My dog is almost 10 years old. NO MORE LIMPING!!!

Excellent multivitamin and fish oil! My dog just happened to get lab tests back saying he’s allergic to some main ingredients in the multivitamin. Zoe, with cx service was beyond helpful rectifying my situation. She definitely went above and beyond and truly felt like a VIP cx. Thanks again!!!!!!!!!