David W.
I ordered their 30 day guarantee for hip/joint
I ordered their 30 day guarantee for hip/joint relief for my Belgian. About 20 days in, they charged my card again for subscription without notice (I guess just to annoy users...). I immediately asked them to refund, as I had not determined whether the product was effective. To their credit, they immediately refunded my $ and cancelled my subscription. Also, after 30 days, my dog had not experienced any improvement; so, I asked for a refund, which they implemented immediately. So, 3 stars for being responsive and standing behind their 30-day offer. Too bad the product did not match Customer service...

