Donna E.
Absolutely the BEST customer service…
Absolutely the BEST customer service I’ve ever dealt with. Fast and absolutely amazing work. Love everything I’ve gotten so far. Will definitely be ordering more
Att Doggovinci, we create amazing customizable products for dog and pet lovers
Doggovinci (doggovinci.com) has 479 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Donna E.
Absolutely the BEST customer service I’ve ever dealt with. Fast and absolutely amazing work. Love everything I’ve gotten so far. Will definitely be ordering more
CHRISTIE
Great gift. Was made originally with a red jeep and requested for it to be switched to a black one, to match my boyfriends Jeep. They made it without no issues. Customer service superb !!
Chelsey
I was so pleased with the finished product! It looks amazing, best Christmas gift! They were very quick making it and shipping too. Will definitely be using them again!
mariya C.
I emailed with questions about the quality of my pillow and the lack of stuffing across the bottom, I wasn’t happy with it they gave me a credit I went to go buy another pillow to see if that was just a fluke and a mistake because my niece really wanted this pillow with her dogs picture on it so I use the credit Paid about $20 more which I figured I would just be able to order the same exact thing and not have additional fees so I reached out to them and asked them why I couldn’t use the coupon I received from a review from a different product I purchased and loved and their employee Mary accuse me of trying to gets free things and she was very rude and I felt her behavior was disgusting, not a good behavior to have from a small business it’s trying to make it good luck!!!
Response from DoggovinciDec 29, 2022
Hi Mariya, I'm sorry to hear that your experience was not what you had hoped for. I had a look at the conversation with Mary and it appears she tried to explain that the stuffing is the standard amount that we use on all our pillows and that the appearance of printing on fabric given that it is a different material than say a poster or our other products with a smoother surface does have a different appearance. I see that Mary did provide you with a full credit for the pillow and her suggestion if you did not like our pillows was that you could use it on any product you like because the printing style and stuffing will be the same across all our pillows. With all due respect, I am unsure how you thought it may have been a fluke if this was explained to you and I see that she actually said that the stuffing and printing style will be the same if we send you another pillow. I think this caused some confusion when after all of this you ordered another pillow with the credit. I think it is also important to clarify that you did not order the exact same pillow, but an entirely different design with the credit. I think we did our best here to make things right and I am sorry if you feel that our efforts fell short. We wish you a happy holidays. -Patrick
Mary C.
This is the best experience purchasing such a unique gift for each of my kids. The quality, customer service and communication was better than excellent. Joy, is excellent at her job and follows through in a timely manner. I wish I could name the portrait artists by name because they do great quality work. I defenitely recommend this company and I will use them again in the near future. Thank you again, M.Cox
Van P.
Great people and great communication ..a big shout out to these wonderful folks at Doggovinci for getting me my item to me by Christmas on such short notice! Thank you so much gang you guys are the BEST!!!!!!
Cathy C.
Beautiful gift that will make my sister and her husband very happy! Great communication and quick turn around. I highly recommend Doggovinci and will definitely be back in the future!
Marianne
I can’t say enough good things about this company, the product and the communication. I have ordered two items so far and I’m sure I will order more. They make the perfect gift. They always send you a draft to review so you can approve it before they make the print. The dog prints I chose for my family were a MASSIVE hit! They were hung up immediately. I received one as a gift and that’s how my obsession started. I highly recommend this as the perfect gift.