DoggovinciReviews of doggovinci.com

This is strictly a review based on their “friendly” customer service. I’m sorry but just because you end and email in “nice” way, it can still be rude and disrespectful. I spoke with (joy) and she was very hurtful and rude I had No issues with her but she fought me on what day my design was approved told me I was Wrong and when I provided Proof and told her my tracking wasn’t working and I was Told to contact her by the tracking company. She in a “nice way” called me a liar gave wrong information and said it was my fault. When she realized she was wrong she made a rude comment that it doesn't matter that dates the order was approved cus it in the time frame which is true but also not I think dates are important when paying so much and I wanna track my package. Even though she was wrong because it’s within her time frame she used that as an excuse instead of apologizing for her saying the wrong dates of my order details. Which I agree It is within the time frame however given false information and being rude isn’t acceptable on my end. No accountability and poor communication if she would have simply apologized for not giving the correct dates or said she misspoke but would try and at least help with the tracking issue I would have been fine. I mentioned the tracking not working multiple times I was ignored and told it works for her so it’s working. When I sent her the screen shot she ignored it and sent the same link. I also Requested to speak to a manager three times before she messaged me back “ no worries” “ our conversation has been forwards to our teams and managers”. Okay great thank you for doing that. Now I hope I can speak To them please. She told me I need To “be kinder”. I explain To her multiple times to have a great holiday that I’m not upset with the dates but the tracking. That in the chance that she did state incorrect information I have every right to correct that information and I do not think that is rude. That is simply me double checking that we are on the same page here with the information that I have basic customer service skills. She told me I’d receive my tracking once it was shipped and I had To email her again to find out it Had already been shipped and I was Sent a tracking 24 hours after it shipped. I placed my order 9th approved everything the day she reached out to me on the 11th. I then waited 7 business days to ask anything was was met with rude customer service. I’m so sad because I’m sure this was not the company but a her issue. Hopefully I hear From their management. But trusting her to actually get them for me. I’m not sure I can.really truly feeling disrespected attacked and upset.

Ordered the Hawaiian Shirt. The polyestor material feels like a shower curtain material. Ordered xl. The size is much bigger than compared to other xl. Company claims they sold me what was on their website. Leadtime was long. It took 4 weeks. Product not made in USA as it came from another country. The printed image is kind of fuzzy. Not happy about quality. Company emailed a vindictive response to email about this one star review . Buyer beware . I would share screenshot of their response if there was a way to show to public.

Absolutely rude and hideous customer service. The owner sent me a threatening email and refused me a refund. This went on for weeks and they were more and more aggressive each and every message. Worst customer service I've ever dealt with!

Very disappointed in my hawaiian shirt with dogs playing poker. Not even close to 80 something dollars. Thin as heck, crooked stitching that sticks out. Also picture super low by the belly. Save your money.

Ordered 3rd December just found out. It going to receive them till after Xmas. Although quality of items usually great, there is no point ordering from them for Xmas delivery.

I’ve been a frequent customer because my husband gets a kick out of having his boys on canvas and on a shirt. I ordered the vinyls for the automobiles and they literally has disintegrated within 6 months of having them on the car. Although my expectations for anything of quality is low as it’s more a novelty item, but I expect something a little above junk! I was offered 50% off something else. I will not give this company another dime. There are other companies that offer the same type product. Do yourself a favor and order from them! EDIT: I understand that you want to clean this up by saying you are resolving this. The decals began peeling a month after installation. Yes, I reached out after 8 months because they have peeled and curled to the point it has to be removed. I spent almost $150 on 3 decals that should last longer than what I’ve experienced. They have lines going through them and the color has faded. When you go to pull it off, it “crumbles” or as I stated, disintegrates. I was told that there has never been a problem before with them, insinuating that I was exaggerated or “lying”. I was also to that even Amazon would not stand by a product after 8 months. So, Joy was insinuating that I was being unreasonable expecting better quality. So now I’m a liar and ridiculous. It was only after I wrote this review that I received possible solutions. I never heard,”I’m sorry that the product did that” after 4 emails I received from them. A company that stands by their products and cares for their customers would have said, after the apology, “Let us make this up to you. Can we replace the decals for you?” What is the cost of that to you? Is it worth insulting a good customer to save the 5 bucks or whatever to have a problem resolved? Or, is it better to have you “customer service” people insult your customers. I stand by my original review. After your insults, after after you offered to do something when you saw my review, I told Mary that I’d rather warn the public than get a partial refund. Thanks but no thanks…

I emailed with questions about the quality of my pillow and the lack of stuffing across the bottom, I wasn’t happy with it they gave me a credit I went to go buy another pillow to see if that was just a fluke and a mistake because my niece really wanted this pillow with her dogs picture on it so I use the credit Paid about $20 more which I figured I would just be able to order the same exact thing and not have additional fees so I reached out to them and asked them why I couldn’t use the coupon I received from a review from a different product I purchased and loved and their employee Mary accuse me of trying to gets free things and she was very rude and I felt her behavior was disgusting, not a good behavior to have from a small business it’s trying to make it good luck!!!

Humiliating, disappointing and disgusting. The t shirt fell apart and the design came off at first washing. What a waste of money. They won’t do anything without pictures, but it was a gift.