DoggovinciReviews of doggovinci.com

Response from DoggovinciDec 21, 2023

Hi Alison, I had a look at your order and it appears you made an international order to the United Kingdom of items that are shipped from the United States. Please note that while we do have some items that offer local production in the UK for UK customers, all of this information is available in the shipping information on each product page. We are fully transparent about our transit and production times of each item that we produce and it appears you did not consult this information before purchasing. If you would have ordered a regular canvas, mug or t shirt, as indicated on our website and on every product's page, these items have UK production available. I had a look at the conversations with our staff and it looks like Mary was quite generous in offering you a complimentary UK produced item which would have arrived by Christmas, but it appears you were not interested. I also had a look at your December 3 order tracking and it is in fact in the UK now and is will within our 10-15 business day transit time for US items shipped to the UK that was available on the product page that you purchased from. In fact, it has been in transit for 8 business days and it appears it is likely to be delivered ahead of our indicated estimate as the estimated delivery date is the 25th which is a total of 9 business days transit. Have a nice day.