Doga SocksReviews of dogasocks.com

Response from Doga SocksFeb 18, 2024

I sincerely apologize for the unacceptable delay in shipping your order and the poor customer service experience you encountered. We pride ourselves on timely deliveries and excellent support, and clearly fell short of that standard this time. It sounds like a serious error occurred within our fulfillment system. Would you be willing to speak with me directly so I can better understand what happened and prevent this in the future? I want to personally make things right and, hopefully, regain your trust. You can reach me at [email protected] Thank you for your feedback – we take it very seriously.

Response from Doga SocksFeb 18, 2024

I'm deeply concerned to read your review. This situation regarding your order is entirely unacceptable. I've immediately investigated and want to share some clarifications: Refund: We processed a full refund for your order. You should see this reflected on your credit card statement within 3-5 business days. Design Proof: It seems there was a critical breakdown in communication. We did send a design proof email that requires approval before production. Unfortunately, this was missed. Resolution: Despite the order confusion, I sincerely want to ensure you receive the socks you wanted. Can you please confirm if you'd still like them? If so, please contact Melissa at [email protected], and we will expedite production and cover any additional costs or provide a discount as compensation. I apologize profusely for the frustration and inconvenience you've experienced.

Response from Doga SocksFeb 18, 2024

Your experience with Doga Socks is completely unacceptable. I'm deeply sorry for the delayed delivery, slow communication, unfulfilled refund, and the disappointing quality of your socks. There's no excuse for this. Here's what I'm doing to address this immediately: Full Refund + Store Credit: to get A full refund please share your order number. Additionally, I'd like to offer you store credit of [amount of order] as a gesture to try to regain your trust, should you ever consider giving us another chance. Customer Service Investigation: I'm thoroughly reviewing our communication processes to understand where breakdowns occurred and ensure nobody else has a similar experience. Quality Control: We'll investigate our sock production. Your feedback about the quality is alarming, and we need to fix this. I fully understand if you never want to order from Doga Socks again. But I hope you know I'm personally committed to learning from this and using your feedback to make significant improvements.